Premier Inn Ayr A77/Racecourse

When we eventually found the hotel ((not signposted at road end) and got to our room it was very cold -15o. Receptionist was so helpful. She set the room control so that the power stayed on and brought a radiator. So by bedtime it was cosy. But then it went off in the night so we got up in the cold. No heating in bathroom. At dinner we were told that the fish fryer was broken so no fish. They had run out of curry and of our chosen wine they only had one glass. Something very wrong with stock control. Bedroom nicely refurbished but was it really necessary to squeeze a day bed in as well as a double. It was very cramped. This is the second Premium Inn this year to have disappointed. The name is being dragged down. The staff here were kind, helpful and friendly - a contrast to Harrogate south which still seems to be unsatisfactory.

Rooms are very clean , restaurant is great and the staff are very helpful. Only gave 4 stars instead of 5 as rooms were cold . 17 degrees and impossible to adjust as the thermostat is fixed . I’ve stayed here a number of times and staff are very helpful. Special mention to Michelle who is always on the go. Nice place overall

We stay here rather than other Premier Inns. The rooms are comfortable and the bathrooms have walk-in showers. They have been refurbished too The meal this evening was the best we have experienced in a Premier Inn anywhere. It was fresh and properly cooked. The lady who served us, Michelle, is friendly and helpful. She remembered us as soon as she saw us. Now that is exceptional. She is good at her job and does it with a smile. We will be back.

Excellent helpful warm staff couldn't do enough to assist. Would not bother eating here as found the burgers dry and tasteless and looked like done in a microwave. Quite a few menu items not available including pizzas, flatbreads etc etc Noticed a few people having a food delivery and folks coming in with MacDonalds

We were there for the Ayr races on Saturday 20th September with my family, husband and my Mum and Dad We had breakfast there- it was lovely and very good quality, I left my umbrella by mistake, called the girl at reception- they could not be more helpful, they were keeping it for me at reception when we got back On coming back to the hotel from the racecourse, I left my phone in the taxi and did not know which taxi service it was...... Not only did Ami and Michelle on front reception call the restaurant we had dinner at, Fox and Willow, which was amazing! Ami found out which taxi company they used, called the taxi company and found the driver who brought my phone back!! It was unbelievable I got it back, but could not have without the amazing help of Ami and Michelle- we are so grateful for their help, they went above and beyond for us We will definitely be back- thank you Ami and Michelle

Had dinner at the adjoining restaurant ( we weren't staying at the hotel). It was a busy weekend locally so the restaurant was full and running at full capacity. The staff were fantastic, they ran the service like clockwork and always with a smile and a joke. They were efficient and friendly without appearing flustered: very professional. They made sure they had a few minutes to chat with each customer without affecting the smooth running of the restaurant. Big shout out to Ami , Michelle & Kayla. Well done girls.