Premier Inn Ayr A77/Racecourse

Had a really pleasant stay at Premier Inn A77. Check-in was smooth and professional — I especially appreciated that the receptionist didn’t loudly announce my room number and instead simply pointed it out discreetly, which was a really nice touch. Service at the bar was great and the room itself was clean, tidy and had plenty of space. Dinner in the restaurant was nice too. I do want to give a special mention to Andrea, who is such a credit to Premier Inn. From the moment I walked in she was smiling, welcoming and genuinely lovely. She served me at the bar and again in the restaurant afterwards, and her personality really stood out. Friendly, warm and full of character — she made the whole experience even better.

Location of premier inn was easy. Staff were welcoming and so lovely we got early check in and room was ready for us. The room was on the 3rd floor room 321 and was immaculate and the layout was amazing not too crammed. The bathroom we got was a shower was very spacious and easy to use even had body wash for us to use if we wanted to. As well as hand wash at the sink. The bed was comfy to sleep in. The noise level where our room was located it was not noisy at all. We also got breakfast as another extra the next morning and was amazing had so much to choose from. Overall the atmosphere was great and great value for money will probably be back at some point!

My husband and I were visiting friends, the hotel staff were warm and welcoming. Our room was fresh and clean and the bed was sooo comfortable. We had the unlimited breakfast and was hot fresh and tasty and very good value for money.

Just wanted one night stay to visit nearby attraction( Dumfries House). This Premier Inn offered good value, comfortable rooms and nice food. Staff were very pleasant and efficient and was perfect for what we needed. Having the option to eat there in the evening in a nice restaurant was very convenient too.

We had a lovely few days at Ayr premier inn, free parking outside and lots of places to visit nearby. The hotel is nice with welcoming and friendly staff. The room was comfortable and we had a great sleep. Breakfast at the hotel was good with plenty choices. Recommend the fresh handmade pizzas! We will definately return.

Booked for vicinity of a wedding venue although hotel in a retail park so no where to go for a walk. Staff very friendly and helpful. Unfortunately, I was unable to sleep due to excesive banging of radiator. I did report it but had the same problem the following night.

Stayed at this hotel over the weekend for the monster truck rally with my son and daughter lovely clean rooms, had dinner on the Saturday night, the food was delicious and my mixed grill was cooked just the way I asked, breakfast the next day was very busy when we arrived. Leeanne and emilia accommodated us even though there was no space in the restaurant, my son and daughter received a picture to colour in during breakfast which I felt was a nice touch and then the kids where asked to pin it on the wall. We will definitely be returning to this hotel the next time we are in the area. The full team were all amazing and very welcoming.

Warm friendly reception from the staff on arrival, ensuring that we had everything we needed to make our stay a pleasant one. Hotel was undergoing renovation at the time of our stay but this had absolutely no detrimental impact on our visit. Minimal disruption while maintaining excellent service

This hotel was picked to allow us to be with our son the day before his wedding. The restaurant was booked just after 6pm and were advised they could take us after 7.30pm. No one contacted our two tables after we were seated and menu items taken. Due to no further at 8.45pm we cancelled our meal and as we had two diabetics in our party who were then advised that they could maybe get them something which they declined as they had been waiting too long. Thanks to no communication with us we ended up having to go out at 9pm to find a restaurant. This is not the way to treat people who have a special occasion. I was very unhappy about this night and the restaurant staff. it was reported to restuarant supervisor at the time. I paid over £250 for rooms alone and complained to them and received a standard response. No one has you let me know why this happened and Premier Inn should ensure that staff in future communicate with their restaurant customers.