Limmathof Baden - Historisches Haus & Spa

半夜門壞了，外面關了半小時

I would like to inform people when booking online for this hotel and Spar that you may not end up in the historical beautiful old hotel we thought we were booked into when booking online! We were directed to a modern hotel away from Spar which sadly was not up to standard. And certainly not a Boutique Spar! We felt misrepresented and very upset as we had travelled three and half hours to get there from home! My sister was visiting from SAfrica and I wanted to surprise and spoil her with a Spar get away! The Reception staff were welcoming and had helped us with directions as even our GPS coordinates were taking us around the block several times. Speaking to the Receptionist, she informed us that we were in fact not staying in the Historical building but their other sister hotel and this was why we could not recognize the hotel! We were looking for the Historical building that we had viewed on the website and booked! Interesting to note that several other guests experienced the exactly same issue! However based on our feeling of misrepresentation and the sub standard hotel, we were not willing to stay there, so we left! We were informed that we would not receive a refund of nearly 1500 francs for our three day stay! This hotel was far from up to standard! Floors dirty, scratches snd scuff marks all over the floor, hardly any furniture, just generally a very shabby appearance! The room had two camp beds ( it looked like) pushed together, with thin mattresses!! The curtain was too short and looked shrunken! I can honestly say it was not a place that I would choose in the first place and my booking was based on the other views of a beautiful looking old character hotel! We loved the look of the Spar inside the buildings, with lovely photos showing a really welcoming pleasant look and experience! There was also not hotel parking! One would need to walk a distance to get to the Spar which for us was the main purpose of our visit!! I feel it only right to inform others when booking on the online site that you may very well experience same problem as us! All in all a very disappointing experience!! We ended up driving another three and half hours home !!

Very kind and thoughtful Reception associates! They took extra steps to ensure you were satisfied and had everything that you needed. While there are actually 3 buildings to choose from, I am Team Historic buildings, and chose to stay on the Limmat River in a newly designed Limmat Suite (in the yellow building, next door to the original pink building.) Good amenities and working A/C. This was a short stopover. I would have liked to have spent an additional day to explore the town and use the spa facilities. A summery evening, with people walking on the promenade on both sides of the river. Pepe Nero's Ristorante, offers a wonderful variety of homemade pastas and fresh salads on an outdoor terrace. Thank you for your hospitality!