Premier Inn Gloucester (Little Witcombe)

Have stayed here several times and usually have a good experience, except for the breakfast arrangements at the beefeater next door. On this occasion, we arrived with relatives in their 80s to find the rooms that had been refurbished and only completed that day, had no electricity. There was only one person on the desk, and it was a busy day in mid Dec. The poor girl fried frantically to get the electric working in both rooms, for over an hour, eventually moving us to other rooms on another floor, but again, no electric. We we're beginning to give up hope. Already feeling low as we were attending a younger relatives' funeral the next day. But after 90 minutes, she finally succeeded by using 2 key cards in the lighting slot, giving us light. Needless to say we were all tired and weary. To her credit she offered a refund for the cost of breakfast to compensate, and on feeding our experience back to Premier Inn, they also discounted the cost of the rooms. So we were happy with that, and generally we would stay here again. Our only other gripe is with the arrangement for breakfast in the beefeater accross the carpark. Having booked full English breakfast, that is what you expect. But being asked on arrival have you paid or not is poor practice, and would expect the booking in and restaurant services to be linked, so that question becomes mute. Then to go through each item in the English breakfast menu to be asked how many of each item is required is really unacceptable. I do hope they seriously explore a better way to greet and serve their customers. Most hotels would usually just ask your room number, which tells them if you have paid for breakfast or not, and then serve you the item as listed on the menu.

Really friendly service in both the hotel & the restaurant. Diana, our waitress at dinner was great and really looked after us. There is good parking outside and the area is really quiet. The rooms are really comfortable with tea / coffee making facilities.

The noisiest hotel I've ever been in. Every rooms door could be.heard.opening and closing slamming constantly. No soundproofing of rooms I could hear next door snoring, upstairs moving about, next doors bathroom water gushing through the pipes. In the mornings it was again slamming doors as cleaners cleaned rooms from early on. I barely got any sleep for noise. The wifi barely works. The room is clean and modern The area is great but at the price charged I'd stay elsewhere