Premier Inn Newcastle Under Lyme

Noisy room so didn’t sleep Breakfast was cold and restaurant staff rude when I complained just commenting that no one else had complained Didn’t eat the breakfast due to it being cold and the disinterested staff member Young chap on hotel reception did apologise and offer refund for breakfast but as yet haven’t seen one Won’t stay here again worst experience ever had at a premier inn

Very noisy night Breakfast was cold and restaurant manager was rude and unhelpful Reception man was very polite and helped with breakfast complant

The lack of A/C meant an uncomfortable stay and the poor wifi was very disappointing. Shame because the staff were great and the room was very clean and quiet. I won't go back unless it's cool and I don't need to go online.

I can not fault this premier inn. Beds, rooms always clean. Staff on reception go above and beyond every time i have visited. I always have an early check in which costs and extra £15, however if its your birthday and the room is available they may give it to you for free. Got a lovely note from Emma off reception on the desk when i got back to the room along wishing me a happy birthday, along with a bag of sweets

I booked for the wrong weekend. When we arrived there was no family rooms available. However the member of staff went above and beyond to ensure we had a suitable room. Completely my fault couldn’t fault the service we received. Thank you once again

We had a great stay at this hotel! The day we were due to arrive, I had noticed I had accidentally booked the wrong weekend for our stay. Booking the following weekend instead. Unfortunately I could not amend my booking so we had to book another room. When we arrived, I explained to the receptionist what I had done and she said to leave it with her. Later on that day, she caught us coming back and told us the manager had kindly cancelled and refunded my original booking. So happy and pleased with the service received. Staff are friendly and helpful and breakfast was delicious and great value. The room was clean and spacious and the bed was comfortable. We won’t hesitate to book again when we are next up. Thank you!