Sotogrande Hotel Baguio

The overall service was truly excellent. The staff went above and beyond to ensure we were well taken care of throughout our stay. Every request I made was handled promptly and with care, which I deeply appreciated. One highlight was how they surprised my mom for her birthday — a thoughtful gesture that made the experience even more special for our family. The only downside was the therapist they arranged for my mom. Unfortunately, she seemed distracted during the massage, frequently using her phone, which affected the quality of the service. Despite this minor issue, everything else exceeded our expectations, and we had a wonderful time overall.

Front desk - approachable during check-in. But after that, when we gave feedback that the housekeeping didn't do well and needed to improve the following day, nothing happened. We observed that the front desk staff just listened to reply, not to understand the concern. Need to train staff more on the listening to understand part. Housekeeping - totally sucks! It was like a 2 min-cleaning, and that was it. Beds were not done well, as if someone just laid down into it. No refill of shampoo, bath gel, towel replacement just left on top of the chair, no sweeping or vacuuming of floor has been done. The worst part - loose hair strands were still left inside the toilet and bath tub. Living area and ta less are still dirty as my husband did a test - he left intentionally a dirt on the floor and table to see whether the housekeeping staff will clean it.. and viola!! NO NO NO! Requires massive training the cleanliness, please!! Breakfast buffet - on an average scale. Good for locals as there were decent options to choose from. But not ready for Western guests, very limited option. The worst part was - NO BUTTER was available on our last day. Hahaha! How can a restaurant run out of butter?? The Chef needs to pay more attention on 2 thinsg: 1)Quality and availability of food to serve the guests and 2)Efficiency of Operations - a lot of staff running around and yet still a lot of empty food containers need to top up. Well, I saw the Chef hanging around with her colleagues instead of visiting to check if the buffet is alright. Requires to pull up the standard, not there yet.

Hotel has a great location, and the staff were friendly and accommodating throughout our stay. The room was clean and generally comfortable, though there was a persistent odor in the bathroom that was difficult to ignore. Breakfast options were quite limited and could use more variety. Overall, it was a decent stay, but a few improvements would make a big difference.