There is blood in the toilet seat!!! This is a serious safety hazard! The checking time was 2pm and we went to 12pm to check out the room but they said that we couldn't as cleaners were getting the room ready, we went back at 4pm when we checked in and we found a shocking state of the property! The unsafe state of the room (blood in the toilet seat, brown splashes, oily and dirty water in the pool, brown marks in the bed sheets, bottle taps everywhere, pieces of plastic and paper around the garden area, pieces of cigarettes, chunks of hairs rolling around, black mouldy in the sink, dirty and not working fridge…and more) we are quite understanding people as we worked in the hospitality for many years, this was quite a lot to take in! We took few videos as evidence and one was of my husband talking to the manager. After 1.5hours of talking we came to an agreement with the manager of refund. We end up leaving the property around 6.30pm with no place to stay! After 2 days we drove back to talk to them as we didn't received the refund and they said that the “marketing” have to rectify and approve the cancellation. We have sent the marketing email gm.villamandi@gmail.con and to Agoda expressing the request. from both ends the request was denied We didn’t stayed at the property, we didn’t used any of their facilities, we didn't want to get sick!! I wanted to protect my family and not to go holiday to get an illness! We been dealing with this for over a month and unfortunately we feel not heard ! We feel not cared from the manager and Agoda. The best they could do is offering $21.21 with the same money you can get a much better place and not ruin your vacation By the way the location is a the bottom of the mountain (Ubud) about 20minutes by motor bike and there only one bungalow with the rice field view the rest is facing a wall- reference to booking ID 973050437
Перевести