First Group la Montagne

Очень приятное пребывание. Только что проснулся от того, что в комнате пахло дымом, возможно, от кого-то из соседей, курящих. Но в остальном все было отлично

First time visiting the resort and was looking forward to the trip. We had issues from the time we arrived. As we came as a family, we booked 2 x four sleepers. Even though we booked months in advance, we expected to be provided adjacent units but there were about units between us. We were on bed and breakfast rate, a word of advice to the reader, do not book with breakfast, it is not buffet and breakfast is limited to R130 and limited to the breakfast menu. Many items that one would expect to be included is not. I had to pay in every single day even though I prepaid for breakfast. What made the trip really terrible was that one of units toilet was not working for the entire stay. We had to share toilets between units. Maintenance attempted to fix it everyday without success. I suggested a unit change but was not granted one. The day we were checking out the Maintenance team decided to change the toilet mechanism, I suppose for the next guest. We had and 81 year old and 75 year old pensioners who had play musical toilets between our units. And reminder that the units were not adjacent. When I reported the matter to the GM, she was apologetic, but did not offer any compensation for the material inconvenience, imagine not having a functional toilet. Will email the First Resorts head office regarding this issue. When going down to the beach, we could not get beach towels, they were always taken, even though i saw a white guest just being served towels. When requested to use the room towels as an alternative, we were not allowed. The lady at the towel counter was extremely unfriendly, as if she was doing me a favor. When ordering meals or drinks, the staff took forever to serve us. When we lucky enough to be served, they dissappear and you lucky to see then in the next 30 min. It's a pity as there are many restaurants and bars. We also tried to eat at the bar on the 4th floor and even though we arrived at about 12h00, it appears the table was reserved from 15h30 and was told we could not use the table. I am sure would have been done by 14h00, well before the 15h30 reservation The rooms are a bit dated,, but livable. The location to the beach is good

We had the Penthouse. A divine set up of room, balconies and everything-a home away from home. Sadly the housekeeping was NOT 100%~Old dirt in the stairway, hot tubs had old stale water giving room a bad odour. Otherwise service was amazing and staff a delight. We going back next year