The Kasturi

I don’t know where to start!!! This was far out one of the worse hotel i stayed!!! considering 5 star hotel, Kasturi in my eyes can not even get 3 stars. The day we arrived strike one was extremely dirty sheets and horrible private pool water, we immediately informed the house keeping, they did changed the sheets however according to the guy who clean the pool water was clean. “ please see the pictures and you decide” i saw many Balinese style pools this was not like it. Water was green and even we experienced monkeys swam in it during our stay. Dinner time we went to hotel restaurant and guess what inside shrimp linguine there was bug!!! They were kind enough to offer free desert we kindly refused! Portions are small and over priced. They even gave us expired water in bottle, which they were kind enough to refund us back instead of compensating. It is almost impossible to sit outside unless you want to become free food for mosquitoes 🦟 even inside the premises it was same. We understand it is a forest retreat but come on sleeping with mosquitoes in 5 star hotel because they forget to give us mosquito repellent machine not acceptable. I don’t even mention about room cleaning because it was horrible please see my pictures I attached curtains walls cabinets, room service rinse cups with water only instead of change them!!! We complained than they gave us dishwasher liquid and a sponge in 5 star hotel!!! Our internet was out because we were over our quota not to mention it wasn’t working properly anyway! I can write a lot more but i think it was enough to express my feelings Kasturi definitely not worth to stay. This was the first holiday i was excited to be finished all because of our experience in Kasturi. Highly recommend not to choose it !!!

酒店整體還不錯，但是性價比一般。到酒店時間比較晚，歡迎水果就沒了。另外這種底層度假屋難免會有蜥蜴之類的小動物進入房間，不適應者謹慎選擇。

Well eventhough we have to wait for quite a long time before we can enter our villa it is quite worth it .. villa no 5 is spacious, aesthetic, privacy.. but maybe the cleanliness of the pool can be improved , and it is quite far to go to the other side of the beach just to get proper sand n beach. My slipped disc got worsen. The ok part is when i asked for late check out they gave me late checkout till 12 but i asked late checkout until 2pm i just need to add additional rm80. Convenience for family which has baby 4 months old and a child 5 years old. Safety features quite ok for an architecture made villas … bed are large and comfy. Bfast is ok.. maybe can also maintain n trim the woods inside the compound.. look at thavorn village phuket decorations n how they manage to keep nature tidy.

Amazing hotel, really nice staff. Don’t expect to swim in the sea, but there is quite a nice swimming pool!

Kasturi truly feels like a dream come true …the calm atmosphere, the thoughtful facilities, the variety of food options, and the beautiful interior design… I loved every bit of it

The beach is nice & water is very clear. will come again to get peace of mind