Royale Chulan Cherating Villa

Pictures of the villa from the web looked picture perfect, moreover with the high rating, but it was far from reality. When priced over RM500 per night for the cheapest room , 1 would expect a certain level of standard. Upon check in, I didn't feel welcomed at the reception, not even a hi lol. The security and the buggy guy were more welcoming and sincere. When entering the room, I was shocked to see the flooring in utter dismay, it was scratched left right center, nobody felt the need to polish it? AC was visibly dirty, had a slight tinge of musky smell, when was the last servicing done? Ceiling was stained, wall paper was peeling/ bubbling and sofa had a ironing burnt mark LOL. The toilet still had sand at the corners of the floor! Where the heck is the QC and maintenance? TV channels had nothing to watch either. If u look closely at the pictures I've taken, I also noticed the edges of the tiling... Just shows the poor QC and mindset the management or employees have there. Kids pool was closed throughout our stay, bummer. Apparently it was spoiled and in need of repairs. Not sure how long it's been down. Basically there's nothing much for families with kids to do here other than the beach. Beach access wise, the cement stairs to the Beach split into 2... Management waiting for accidents to happen to guests before action is taken? Food wise was ok but not extensive enough. Nothing great either. Overall this wasn't a good experience, in fact it's utterly disappointing. For the price there are definitely better resorts along the cherating kuantan coast. As a shareholder of Boustead, this is very concerning. I would not recommend to family and friends.

太喜歡這個酒店的環境了，小別墅的拐角我都能坐上一天。沙灘也很美。 工作人員都是馬來西亞本地人，衹會英語和馬來語，附近餐廳也都是很本土的馬來餐。

Spacious villa.. Big balcony but just beware of wild monkeys