Pier 5 Hotel Baltimore

This property has a fabulous location. The front desk staff was very helpful upon arrival. The room itself was very worn down. The mattress needs to be replaced. The carpet is old. Again, it’s a great property. Just in need of an update in the rooms.

Check-in day was not the best. We figured for that amount of money that we would get a good night rest but our bed slanted so far down at the head board that I had heartburn. My husband and I had to sleep at the foot of the bed just so that our heads were higher than our feet. The comforter was stained with a sheet over it. The bathroom had things stuck to the wall of the shower, the outlet was ripped out the wall and the walls had bubbling paint behind the door with a dead spider smashed in it. On the flip side… We love the inner harbor and the location is convenient to everything. There was complimentary drinks and food in the afternoon and we received better service the next day. I wish the hotel had more to it (like a pool) but it is quiet and clean in the main areas. The doors slam so loud that you can hear and feel them in your room. Lots of paid channels when your ready to relax and the the steakhouse is right next door. Don’t make a mistake and park in the parking garage because unfortunately it’s not apart of the hotel ( but the name of the hotel is on it 👀 ). Other than that it’s ok…

I chose this hotel because of its location, facing the water in Baltimore harbor, and proximity to the New Year's fireworks. Every one we interfaced with was friendly. Parking is offered next door in an open lot at $30/day. I did enjoy the ez and unlimited in-and-out.

First thing when we checked in was the long wait to do so. There was only one person at the counter at the time who was also a new employee so it took a little while. After finally checking in, we were told our room wasn't ready yet. We waited in the lobby and kind of relaxed a bit. When we were notified that the room was ready, we took all our stuff up only to find out that we were given the wrong room. We were supposed to have two Queen Beds for the three of us but were given one with no sofa option. We went back down to the desk, spoke with someone else and were given a different room. However they only had one Queen Bed available and a pull out sofa. The sofa was so bad that we ordered a roll in bed. Needless to say, we weren't happy but had no choice. The room itself was so dirty. The carpet was stained, dust where there shouldn't have been dust and a not so sanitary bathroom. Luckily we were only there for the night. They offered us a "free" appetizer at one of their on site restaurants however the price of the rest of the menu was so pricey. We found somewhere offsite to have a nice dinner and pay half the price. It was so disappointing that our "Girls Trip" Vacation started off this way. I would definitely NOT recommend this hotel to anyone.

Our stay was very comfortable and the staff was friendly. My only concern was that there were three of us and there was hardly any place to hang our towels.

The hotel was oversold on the day of arrival. Did not get our proper room until the next evening.

This is a nice, no-frills hotel for short stays. It is perfectly placed within the inner harbor area, everything is an easy walk away. Our room was on the 3rd floor, facing the aquarium. We could watch the dolphins being fed and doing tricks, the kids loved it. The room was dated, needed some upkeep, but very clean. Check-in and check out were fast, the staff were all very nice during the whole stay. Bring your earplugs if you’re a light sleeper, you can hear everything unfortunately. There was a wedding downstairs that was very loud, though it ended at a decent hour.

The room smelled really bad I couldn’t even sleep with the smell, floors where dirty , couldn’t open the sliding doors . It took over 30 minutes for someone to come down and do our check in , after the person finally came , it took forever. The room was nasty for the almost 500 I paid the wrong was old , nasty smell floors dirty and the sheets had nasty stains , very un happy . I expected a nice clean room . Tv wouldn’t turn on then it didn’t want to turn off .

I don't choose to vacation with mice. Never would have thought a Hilton would have mice running through the rooms.