JW Marriott Hotel Bengaluru

Overall, the stay is good.

I stayed here in 2019 a couple times and it was a great experience. However, I stayed here in December this past year and it was very unsatisfactory. 1. They told me I was “upgraded” to the top floor but I would have two queens instead of the requested king bed. I told them I’d rather have the king room and was told they actually didn’t have any available. So much for the “upgrade” lie. I get to the room and see what I can only call two XL twin beds. But the biggest thing I found was the gnawed-on soap in the bathroom with pieces of the wrapping on the floor…basically looked to be the work of a rat. I called and told front desk and they magically found a king room to switch me to. 2. Went down for breakfast the next morning and was rudely told by the staff that they can’t seat me inside because they don’t have open tables (I counted at least three open tables). I said whatever, I’ll just go to the lounge and started walking away when she runs behind me telling me she has an open table for me (one of the 3 I saw before). Guess she didn’t think she had to be polite and respectful if I wasn’t a top status holder? 3. I asked for my “guaranteed” late checkout till 3 but was told they could not honor it. After some back and forth, they said I could use a different room for part of the day until I had to leave for the airport. 4. I asked for an airport pickup and was only offered ridiculous options starting at INR 15K. I had to tell them that in the past I’ve had a different car for a much lower rate in order for them to book it. All in all, this hotel has significantly declined in quality and service. The staff has not been adequately trained on customer service, the rooms are dirty and unkempt (dust bunnies, a bug in the shower, the rat-gnawed soap). Other (let’s say more minor) issues such as nobody to take my drink order at breakfast and long wait times for porters/room service. Shameful for Marriott given the expected quality of such hotels in India. I’d much rather stay at Ritz, ITC, or even other properties further away. The 2 stars are because of the measures they took to resolve my issues such as upgrading me to a (kinda dirty) suite and finding me another room when they couldn't honor my late checkout. I have an upcoming stay at this hotel this month. I will update if anything has improved.

I stayed there for 2 nights and the staffs are very friendly and welcoming. Especially Mr Neel in the front desk was very supportive too for all our needs. We will plan the next stay with them soon. I recommend this property to everyone who plans your stay in Bangalore.

JW Kitchen was a fantastic experience. Great food. The chefs are doing an amazing job.specially Raju chef & Team fantastic, if you want delicious and yummy tasty food paneer items.Everything was tasty. Highly recommend this place…………..

The executive lounge is absolutely fabulous! Shlok Shani is a very friendly ***ager. He suggests good drink options, provides a very welcoming atmosphere and ensures you have a satisfying experience!

The executive lounge service was fantastic and the support staffs Shlok, Sree, Subrata and Pawan were amazing and their kindness and hospitality was always so inspiring. Everyday they have been able to make us feel special. Thank you Sree, Shlok, Subrata and Pawan.

The Executive Lounge at the JW Marriott is excellent. The food and drinks are amazing and the service from Shlok, Sree, Subrala, and Pawan is nothing short of spectacular. Thanks for being such great hosts - I would highly recommend a stay that included access to the Executive Lounge!

Loved this hotel and Khushi provided wonderful service. I loved seeing the flower designs on the bed each day when I returned. The location is also very convenient and near Great restaurants. The hotel drivers were also wonderful and we used a car for airport transport as well as a half day going around the city. I will definitely stay again at this hotel.

I had the pleasure of dining at JW Kitchen and was truly impressed by the exceptional service provided by Shruti. Her attention to detail, warm demeanor, and professionalism enhanced our family breakfast dining experience. I highly recommend JW Kitchen, and Shruti's service made it even more memorable.