Lucky Bansko Aparthotel SPA & Relax

Possibly the WORST hotel I have stayed in!! Filthy dirty, blood stained curtains, punch holes in walls exposed electrics, horrendous staff, raw freezing food and rat droppings in the restaurant!!! AVOID AVOID AVOID . What an embarrassment to Bulgaria and Bansko

We were at the hotel for 1 week, we enjoyed our stay very much, good service. Clean and pleasant. The only problem was its location. The hotel is far from the city center and from the gondola but the hotel supplies a good and reliable sevice of shuttle

Super comfortable, very clean with a great spa and pool to relax after a days skiing. Daily shuttle to gondola and also possible to book shuttle to top of gondola through reception. Fantastic breakfast daily. A short walk into old town, with shops and restaurants. Staff all very very friendly and accommodating in providing Sofia airport transfers and contacts for ski hire. You can purchase lift passes from reception. We definitely hope to return…. SOON!!!

The hotel is exceptional. Fully corresponds to its categorization. It offers several types of restaurants suitable for all tastes, including healthy eating. The spa center is unique, clean and with a lot of services. Although I was on business, I was able to enjoy a great experience with excellent service and attention to detail.

I had made a reservation for 1 night Saturday 13th of January. Unfortunately I had to cancel my reservation on Saturday early in the morning because I was sick and I could not travel. I did not get any refund because of the booking policy as it was clearly stated to me, so I made an alternative suggestion. I suggested to transfer my reservation to a future 2 nights booking and pay for the extra night. The hotel’s representative refused SOTIRIOS SAPOUNTZIS THESSALONIKI GREECE

A fabulous and great hotel that has amazing, clean and welcoming restaurants! The food is always fresh and delicious, the service is very important and kind, the staff is made up of young and very beautiful ladies and Gentlemen! It is definitely evident that there is great organization and politeness in the hotel and restaurants! Will visit you again!

We checked in last week at the Lucky Bansko hotel, I must add it’s difficult to find, it’s not the best location. There was no one at reception we waited like five or eight minutes before somebody came to check us in, she was very pleasant she ask us if we had a reservation etc. I checked in room 305. The room was Okay, a little outdated to my taste most of the hotels in Bansko seem to avoid spending to upkeep. The restaurant in the evening it was good. However, the breakfast was terrible. I had the worst eggs Benedict I have ever tried anywhere. First time I’ve been served Benedict with lettuce, tomatoes and covered with dressing. The hollandaise was atrocious not bad just atrocious. It’s obvious the Chef needs training on how to make hollandaise. The breakfast buffet does not exist, they only have a menu, they had a small area with a coffee machine, hot tea, water & juice ( not fresh) no danish or croissants. I guess you need to order. Fresh juice is four euros. Overall the hotel is fine a bit too colorful for my taste in the lobby, Bollywood style.. I’ll try it again if I visit Bansko.

The hotel was fantastic. The staff was really helpful and nice and the rooms were great. The breakfast was also very nice.. We enjoyed nearly every aspect of our stay there. Sadly we booked this hotel knowing it has shuttles to the top of the mountain, which for some reason was not available this year. The SPA area was very good. The massages were great and the pools were nice… sadly it was sometimes too crowded and we couldn’t get into the jacuzzi or even get a bed to put our stuff on. Could also use more shuttles during the evening. If I remember correctly the shuttles from the hotel to the town end at 20:00 which we found to be a little too early. All in all - we had a very good experience and we will definitely come back if we revisit Bansko.