Vienna International Hotel (Baoshan High-speed Railway Station Wuyue Plaza)

The hotel is well-located near a shopping center, making it easy to find dining options. Haidilao is just around the corner. However, the night staff clearly need better training. After checking in, I went to take a shower late at night (around 12 AM on 02/07) and realized there was no hair conditioner left in my room. When I called the front desk, the night shift staff member simply replied, *“We don’t have hair conditioner at the front desk.”* I explained that my room’s hair conditioner bottle was empty, to which she responded, *“Oh, you don’t have any in your room?”*—as if I would call asking for something that was already there! She repeated that she didn’t have any hair conditioner available at the front desk and mentioned that housekeeping was off duty. In my experience, hotel staff usually retrieve missing amenities themselves if housekeeping isn’t around, but this employee showed no willingness to help. Instead, she said someone would bring hair conditioner in the morning. This did not happen. What if there had been no body wash left —was I supposed to skip showering altogether? The lack of basic problem-solving and customer care was disappointing. The hotel needs to improve its service standards.

維也納酒店入住體驗很棒！每次出差都住這裏，拖着一身疲憊，前台工作人員熱情接待，最大化按客人需求安排房間，酒店位置方便，房間乾淨舒適，尤其床墊睡得很香，早餐也很棒！服務態度好，性價比高，下次還來住。推薦！

酒店蠻好，前台耐心幫助指路，提前約了送去高鐵站，很方便的，唯一就是門口的路不太適合行人走，但是去背後的廣場吃喝還是蠻多的，走路也不遠，開車就會方便一些，離高鐵站也很近的。送了早餐券，但是我們臨時改簽了車次提前了，餐廳服務員很友好，拿了雞蛋麪包當點心了。廣場裏好多好吃的😄