Having stayed at the Eric Vokel apartments pre pandemic and had a great experience we were expecting similar, but unfortunately we were left very disappointed. We booked a 2 bedroom, 2 bathroom (same as before) via the Eric Vokel website back in Oct last year and felt reassured that we would receive a similar light and airy apartment, with a street balcony that we had previously (and inline with the lovely images on the website). We were fine with paying a top end (ish) price to secure at 381 euros (£330) per night, £1320 for 4 nights. When we arrived (outside reception hours) we had been given room 52, which had a balcony that looks to the rear - see photos, this wasn't the type of outlook we were expecting and therefore we didn't use the balcony door (frosted glass) or open the bedroom blinds - this made it quite a dark & gloomy environment. If you are therefore looking to book here I would avoid rooms 12, 22, 32, 42 & 52 that all look to the rear. On a positive the location of the apartments is still great, Sasha and Julia on reception were very pleasant and the breakfast is a nice touch. In response to our dissatisfaction, Sara the City Manager seemed to miss our point on this matter unfortunately. She made the point that some people prefer these quieter rooms (which could be valid) and that there is no guarantee of the room you will be allocated regardless of when you book or the price you pay, so just be aware. Following dialogue back and forth via email, she did offer us a 50 euro gesture of goodwill against the first night and to move us half way through our 4 day break. We declined the offer to move in the end as we were out all day the day they wanted to move us and to be fair on a short break you don't really want to be packing up and unpacking again to just have your last day in the apartment you thought you were getting. Begrudgingly we accepted the 50 euros, but did make it clear we felt that wasn't really acceptable against what we had paid for the room we received. If you are booking, just try and make sure you get the room you are expecting. From our side however, after this experience we wouldn't choose Eric Vokel apartments again, which is a shame.
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