Htop BCN City #HtopEnjoy

ヨーロッパ周遊旅行のバルセロナ滞在にて宿泊しました。 サグラダファミリアから地下鉄で一駅のSant Pau Dos de Meig駅徒歩2分弱とアクセスの良い場所にあります。繁華街のグラシア通りにも地下鉄で簡単にアクセス出来ます。部屋も綺麗で快適に過ごす事が出来ました。ヨーロッパのホテルには珍しく、歯ブラシやT字カミソリといったアメニティが用意されており便利でした。

I had a recent stay at Htop BCN City, which was unfortunately overshadowed by the unprofessional conduct of the concierge team, especially an individual claiming to be the owner's son. This interaction has unfortunately left a persistently negative impression on me. Instead of a warm welcome upon our arrival, we faced hostility. The behavior of the concierge was not just cold, but also demeaning and discriminatory, far from what you'd expect in a hospitality environment. Our experience deteriorated further when we were unfairly accused of being noisy for merely having our TV on in the room. This baseless claim, along with a condescending comment that "Hotels are for rest," was not only insulting but also showed a disregard for us as guests. I was particularly disturbed by the concierge's apparent sense of invulnerability, likely due to his claimed connection to the hotel's owner. This behavior points to a problematic culture of nepotism within the hotel, compromising accountability and negatively impacting the guest experience. Experiencing such unprofessionalism in a place that should be setting the standard for customer service was both shocking and unacceptable. This incident has not only spoiled our stay but also prevents me from recommending Htop BCN City to anyone else. I urge the hotel management to take this critique seriously. The reputation of a hotel depends largely on how it treats its guests, and in this case, Htop BCN City falls drastically short of the mark. When we tried to discuss and resolve this misunderstanding, the concierge responded with further disrespect. We were told that merely asking a question was considered disrespectful, forcing us into compliance with their unjust demands and leaving us feeling demeaned and mistreated. Our group, comprised by my mother, aunt and myself decided to leave the hotel within one hour of checking-in. No guest should ever be subjected to the crude treatments and remarks by any staff member. We arrived around 10:30 Pm and were out before midnight. It's alarming that a hotel, which is supposed to excel in customer service, permits such unprofessional behavior. The lack of understanding, politeness, and basic respect from the concierge has greatly marred our view of Htop BCN City. I advise future guests to be cautious of this potential treatment, and I hope the management will reevaluate their staff training and approach to customer service. And the place smelled really bad.

Das Hotel hat eine tolle Lage, ist sehr nah an der Sagrada Familia. Das Zimmer war auch gut, man darf aber nicht zu viel erwarten. Preis- Leistung war aber top.

The hotel is close to public transportation ( metro station) , staff are helpful and welcoming guys

This hotel has friendly and helpful staff. The rooms are okay. But there are no water heater and hair dryer. However, the walls are too thin that you can hear the conversation from the rooms above and the sides. I wasn’t able to sleep well because of the noise. Also you can hear people from the corridor talking and opening their doors. I didn’t have good sleep in this hotel. I think they should sound proof the room because you can hear people and their private conversations.

For the price we payed, booking from one day to another, I can say it is alright. You can see the other reviews what everyone is talking about.. The most disappointing is the staff, the dude there looks like he doesn't care much, but anyway for one night it wall all ok. 3.5/5 from me to be honest

Wir wurden an der Rezeption freundlich empfangen. Als deutsche Touristen waren wir froh, englisch sprechendes Personal vorzufinden. Sie ist rund um die Uhr besetzt. Die Größe des Zimmers war in Ordnung. Eine gewisse Hellhörigkeit müssen wir bestätigen, aber es war ertragbar. Dafür waren die Betten tadelos und sehr bequem. Die Dusche hat nur einen Duschvorhang und keine feste Abtrennung, was zu Feuchtigkeit auf dem Fußboden führen kann. Die Stellung des Duschkopfes kann nicht verändert werden, was sich im Zusammenhang mit dem Duschvorhang negativ bemerkbar macht. Das Frühstück war ausreichend und in Ordnung. Es gab z. B. täglich ofenfrische Buagettes, die sehr lecker waren, sowie Kaffee, Tee und diverse Säfte. Als kleinen Tip möchte ich die Busse V21 und 47 erwähnen, die in der Nähe abfahren und mit denen man schnell zum Strand oder in die Innenstadt kommt. Weitere Verbindungen sind zum Park Guell und dem Berg Tibitabo möglich. Wir empfanden die öffentlichen Busse wesentlich angenehmer als die Metro, weil man mehr von der Stadt sieht. Busahrpläne gibt es als App.. Wir können das Hotel für eine mehrtägige Stadtbesichtigung nur empfehlen und würden es wieder buchen.