SCAM!! Booked for a private room with bathroom for me and my friend to stay in, we arrived at the hotel early at which point they took our passports and we paid for our stay and was told to return in a couple of hours. On returning they told us one 1 bed had been booked, after arguing with them, with proof of booking they tried to place both me and my friend in seperate mixed dormitories! I was lucky enough to have booked through ********** who I rang and they spoke with the hostel and managed to get us a refund and relocated us! The refund went into my account within a day or so (which is the ONLY good thing)! 4 weeks after our trip, the hostel fraudulently took money from my account WITHOUT MY PERMISSION!!!! Clearly they keep your details and use them without your consent! We have been in contact with the hostel since and they are saying they are in the right because we gave them our passports etc. Customer service is absolutely shocking! As soon as you raise a concern or complaint, they say they can't understand or speak English (although you can stand and have a full conversation with them while checking in and their English is perfectly fine) even had a translater at some points whilst trying to sort a refund etc. I would highly recommend AVOIDING this place and all contact with them!!!
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