Grand Hotel les Trois Rois

When we travel, we always select an historic hotel with lots of local charm and history. This was the basis of our selection of this property for a two night stay prior to a river boat cruise. On that note, this hotel delivers. It's a beautiful property in the city center with gorgeous views of the Rhine. We selected a king balcony room with a view of the river. The flowers in the foyer are spectacular and we really enjoyed the evening that we ate at the Brasserie. So why 3 stars? We found that the staff seemed stuffy and not empowered to address guest issues. Our issue was with our room rate upon check-in. They claimed we booked for 1 person and not for 2, resulting in an additional 110 SF for a second person in the room per night. We thought we had it resolved only to discover we did not when checking out. The hotel also had an error in our credit card data, which would have made it impossible for us to book the room online, adding to my suspicion that the data error was theirs and not mine. Upon my objection and a call to 'corporate', they offered only a 30 SF reduction per night. I expected them to believe their guest and not insist on any additional charge, particularly since there was no breakfast or other actual expense (washing an extra towel?) to the hotel of a second person in a king room. The issue left me feeling the victim of a 'bait and switch' on the room rate --- which was in excess of 800 SF a night in any case. Had we known this would be their attitude, we would have chosen to have lunch and dinner at another location instead of giving them the additional business. Sadly, it started our holiday off on the wrong note and instead of remembering the beautiful property, our memory is of their inability to put guests first, particularly when it doesn't create any additional cost on their end. If this hotel wants to be 'young at heart', they're going to need to be less rigid and not make guests feel uncomfortable for pointing out an error in their booking information and then being insistent on charging them for it.

Very bad experience!!! Full on discrimination and humiliating service as my mother and I (both of colour) were refused twice that same evening, access to the terrasse for a drink, mentioned as overbooked from the bar male employee. Only the inner bar space was available for us. My father (white) tried again alone, obtaining directly a table in the terrace for the three of us, from another employee. The space outside was not even half full and quiet as ever!!! Last August 2023...Being my 50th birthday then , I choose to report this horrific and unacceptable experience from a "palace" only now, not to spoil my special moment that night (thankfully amazing with an Italian diner next door just before).

Second time at this hotel and this time it was very busy due to music festival. Lots of cabs waiting outside hotel to catch a glimpse of bands. As a solo traveller I was asked a few times what I was doing in reception- I was waiting for uber! It felt a little rude. Also the breakfast service was not as good as last time, a few errors in my order and space felt cramped and service rushed. But the hotel is beautiful, I think they were literally too full!

If this is a five star hotel, it should receive six! The staff, all of them were extremely friendly, most attentive and very professional! The location of this luxurious hotel is fantastic. Whoever was in charge of the decorating of the bar - it is unforgettable! The meals were excellent and the rooms were beautiful and we loved the heated bathroom floors. One night when we went out for dinner, I left my nightgown on the bed when and our rain coats were placed over the back of a chair. When we returned, my sleep shirt was arranged on the bed in the cutest fashion and our rain coats were hung on the doors. It's rare that I write a review but this hotel definitely needs to be recognized as one of the best!!

On the offchance we went to Les Trois Rois in Basel for a break during the visit of some friends and the welcome was outstanding. We were ushered to a wonderful spot in the lounge and ordered coffees/teas (a superb selection) and something sweet to revive us on a wet afternoon. The service was excellent and we all enjoyed this break from the weather outside at a very reasonable cost. Our thanks to everyone.

Excellent in every respect. Great location and service. Historic venue with modern comforts and conveniences. We will definitely return.