St Catherine's Hospital - Curated Property

Excellent location. rooms faultless. lots of extras, eg soap shampoo etc. mattress too firm for wife, fine for me. would go again. Nice courtyard to sit in if weather permits, super warm rooms, shower excellent, communication on point. two mins walk to Bathes.

Poorly maintained facilities. Good location but poor customer service and poorly maintained facilities. Reception via remote telephone and ipad system and not answered to enable us to complain. Shower door broken and hanging off hinge and so does not close properly. Shower not clean. Shower control stud missing on handle and therefore difficult to turn on/off. Shower corner corroded and dirty. TV control did not work in lounge. Austere and dark lounge not at all like the photos. Lounge window next to bin store and people looking in. Blind on door fitted to frame and not on door so has to be would up each time you use the front door to apartment and so when bedroom door open no privacy. Check in on ipad cumbersome and screen difficult to read and could not be used to check out. I have added pictures to my review so you can see the issues above.

Really nice appartments in a fantastic location right next to the Roman Baths. But... Check in process was a nightmare made worse by the lack of 4G signal or usable WiFi. If you stay here, be sure to pay and check in before you leave home. The lack of WiFi is compounded by the appalling selection of channels on the TV - every ITV region in the country but precious little else, including no BBC channels.

What could have been a good stay, got completely ruined by very aggressive and unprofessional behaviour of the staff. There is no reception, no staff you can meet, you can only call the reception from room intercom. In hot summers you will feel very hot and claustrophobic in the night. On positive side, rooms are very well appointed, clean and pleasant looking.