SpringHill Suites Baton Rouge South

Great experience House keeping could knock more before entering

Room was in excellent condition. Hotel was close to restaurants and mall. Made for a perfect one night getaway.

The staff was helpful, breakfast was good. The room was clean but appeared dated in the bathroom area. Overall was a nice hotel and convenient.

Upon checking in, manager Mary attempted to give me a single bed room, after I paid for a double. After questioning management, she said there were none left & then magically came up w one. Once we got into the room, pulled covers back...There was a dirty used band aid in the sheets! There was also a strong chemical smell on the hotel floor. I went to let the front desk know. There was an accimmodating clerk that possessed good customer service. Manager Mary did not have good communication skills nor did she address the problem with e me. I asked them to change our sheets. It was horrible that surrounding hotels were sold out. Lastly, after getting settled, a huge roach came out of the AC unit. Worst experience ever and I paid for it. My last time staying at that chain. My daughter said it felt like a motel that they tried to upgrade, she was right. Poor cleaning, poor management, and facility. Yuck. Spacious room was the only pro.

It was extremely noisy on my floor, loud loud kids running up and down the hallway constantly all night long. It was a terrible night for me and I got no sleep and I really feel I should get some sort of reimbursement because it was a waste of money.

Staff and facility were both great. Would definitely stay again and recommend.

Quiet environment and it was VERY CLEAN AND COZY! Close to food and attractions, and the staff was Amazing ! I will return!

Wonderful place to stay!! Staff is very friendly and helpful. We plan to always stay here when we come to Baton Rouge. Excellent!!

Pro - spacious, great tv on swivel, desk area, couch very comfortable, bed was wonderful, continental breakfast was good, baggage carts available, staff at front desk were helpful. Cons - no place to put stuff in the shower, no shower cap, q-tips, cotton ball pkg, shades and curtains do not keep all the light out, carpet felt nasty - needs to be replaced, only 1 sink, not alot of counter space in bathroom.