Отзывы об отеле PARKROYAL Penang Resort

Ответ от объекта размещения: Dear Guest,Thank you for your detailed and thoughtful feedback. We are delighted to hear that you enjoyed our beachfront location, pool, and tropical surroundings. We’re glad your sea-view room met your expectations and that our team could assist with your room request. Your comments regarding language at the front desk are noted, and we appreciate your understanding. We hope to welcome you and your family or partner again for another enjoyable stay.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

Ответ от объекта размещения: Dear Suzhoucao,Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our prime location just steps from the beach, as well as the spacious lobby and lush greenery surrounding the resort.It’s lovely to know that you appreciated the option of outdoor dining and found our service to truly reflect five-star standards — attentive, clean, and safe. Your recognition means a great deal to our entire team. We are also pleased that you enjoyed our outdoor pool and its generous size.We truly value your kind words and look forward to welcoming you back for another relaxing and memorable stay.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

Ответ от объекта размещения: Dear Anonymous,Thank you for sharing your feedback. We are glad to hear that you were generally satisfied with your room, but we sincerely apologize for the inconvenience caused by the balcony sliding door and the delay in addressing your request. Your comments have been shared with our team to ensure that guest requests are handled promptly and efficiently in the future. We truly appreciate your understanding and hope to have the opportunity to provide you with a flawless stay on your next visit.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

Ответ от объекта размещения: Dear Yikuaixiaofeirou_,Thank you for taking the time to share your feedback on your recent stay with us at our resort.We are delighted to know that you enjoyed your stay and appreciated the overall ambiance of our resort.It is wonderful to hear that you found our hotel grand and enjoyed the convenience of our beachfront location, along with the nearby entertainment, convenience store, and tea shop. We are also pleased that our breakfast selection met your expectations and that you were able to fully experience the relaxing resort-style atmosphere.We truly appreciate your kind feedback and look forward to welcoming you back for another enjoyable stay in the future.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

Ответ от объекта размещения: Уважаемый гость! Благодарим вас за то, что вы нашли время поделиться своим отзывом о вашем недавнем пребывании у нас. Мы ценим ваше понимание и принятие предложенного варианта размещения, чтобы избежать смены номера во время вашего двухдневного пребывания. В то же время мы искренне приносим извинения, если обслуживание на стойке регистрации показалось вам менее приветливым, чем ожидалось. Дружелюбное и внимательное гостеприимство очень важно для нас, и мы обязательно передадим ваши комментарии команде, чтобы обеспечить дальнейшее улучшение качества обслуживания наших гостей. Мы рады слышать, что вам понравились общественные зоны отеля и удобный доступ к пляжу, позволяющий гостям легко дойти пешком от пляжа до близлежащих ресторанов. Замечательно, что вы смогли осмотреть окрестности и в полной мере насладиться расположением. Еще раз благодарим вас за ценный отзыв. Мы с нетерпением ждем возможности снова приветствовать вас и предоставить вам еще лучший сервис в будущем. С уважением, Эдвард Коллмер, генеральный менеджер

Ответ от объекта размещения: Уважаемый Lqs0420, благодарим вас за то, что вы нашли время поделиться подробным отзывом о вашем недавнем пребывании у нас. Мы рады слышать, что номер был чистым и комфортным, и что вы смогли отдохнуть в нашем лобби с приветственными напитками перед заселением. Также замечательно знать, что вам и вашей семье понравился доступ к пляжу, наши бассейны и особенно детский бассейн с горками. Мы рады, что дети отлично провели время. Бесплатный холодный лимонад у бассейна — это действительно одна из тех мелочей, которые мы предлагаем, чтобы наши гости могли освежиться в течение дня. Мы также ценим ваши добрые слова о нашем завтраке. Несмотря на загруженность, наша команда усердно работает, чтобы обеспечить организованный и приятный отдых для всех гостей. В то же время, благодарим вас за то, что вы обратили внимание на присутствие маленьких ящериц у бассейна. Поскольку наш курорт окружен пышной зеленью и природной средой, иногда их можно увидеть. Тем не менее, мы обязательно поделимся этим отзывом с нашей командой, чтобы обеспечить надлежащий мониторинг этой территории. Еще раз благодарим вас за то, что вы рекомендовали наш курорт для семейного отдыха. Нам было очень приятно принимать вас у нас, и мы с нетерпением ждем возможности снова приветствовать вас и вашу семью на еще одном незабываемом отдыхе. Спасибо, что поделились своим опытом и выбрали наш курорт. С уважением, Эдвард Коллмер, генеральный менеджер

Ответ от объекта размещения: Dear Anonymous User,Thank you very much for sharing your detailed review.We are delighted to know that you enjoyed our excellent location, especially being conveniently situated next to the night market and surrounded by many delicious dining options. It is also wonderful to hear that you appreciated the fantastic sunset views, our 5-star standard facilities, and the wide variety offered at breakfast.Regarding the distance from George Town, we understand that travel time may be a consideration for some guests. However, many of our visitors appreciate the slightly removed setting as it offers a more relaxing beachfront atmosphere away from the city’s hustle and bustle.We also acknowledge that the hotel was quite crowded during your stay. As it was the festive Chinese New Year period, we experienced higher occupancy than usual. Nonetheless, we continuously strive to ensure comfort and smooth service delivery even during peak seasons.Thank you once again for your valuable feedback. We sincerely look forward to welcoming you back for another memorable stay.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

Ответ от объекта размещения: Dear Guest,Thank you for sharing such a detailed and thoughtful review of your stay with us.We are glad to hear that you had a relaxing time and enjoyed dining by the beach while catching the sunset. Your tip on reserving a table early is very helpful for fellow guests. We also appreciate your good-humored take on the tiny gnats outdoors, and we understand that this may not suit everyone our team continues to work on keeping the outdoor dining areas as comfortable as possible.It is wonderful to hear that you enjoyed our pools and made good use of our facilities. Your suggestions about early check-in and using the lobby showers are practical tips that other guests will find very useful.We look forward to welcome you back soon for another relaxing stay by the beach.Thank you for sharing your experience and choosing to stay with us.Simply yours,Edward Edward KollmerGeneral Manager

Ответ от объекта размещения: Dear Guest,Thank you for sharing your feedback with us.We are delighted to hear that you enjoyed your family room on the second floor, complete with a large children’s bed and a spacious terrace. It is wonderful to know that your family made good use of our two swimming pools, including the pool with the slide and the other pool for more relaxed swimming.Your comments are greatly appreciated, and we hope to welcome you and your family back for another enjoyable stay soon.Thank you for sharing your experience and choosing to stay with us.Simply yours,Edward Edward KollmerGeneral Manager

Ответ от объекта размещения: Dear lhw0616,Thank you for taking the time to share your detailed feedback following your recent stay with us.We are pleased to hear that you found our resort clean and comfortable, including the swimming pool and guest rooms. It is also wonderful to know that the room was fresh without any musty smell and that you enjoyed our beachfront lobby setting, which allows guests to step directly towards the beach.We appreciate your helpful tips for future guests regarding the sea-view rooms and breakfast timing. Your comments about the breakfast variety and the availability of Chinese-speaking staff are also very encouraging for our team, as we strive to provide a welcoming experience for guests from around the world.At the same time, we thank you for highlighting a few areas that could be improved, such as the noise from road-facing rooms and the absence of a drying rack on the sea-view room balcony. Your feedback is valuable and will certainly be shared with our management team for further consideration as we continuously look for ways to enhance our guests’ experience.Thank you once again for your thoughtful review and recommendation. We look forward to welcoming you back again for another relaxing stay by the beach.Simply yours,EdwardEdward KollmerGeneral Manager

Ответ от объекта размещения: Dear Guest,Thank you for taking the time to share your feedback on your recent stay with us at our resort.We’re delighted to hear that you found our resort perfect for families and enjoyed relaxing in the garden while soaking up the morning sun. The unique setting of having the beach right next to the garden truly allows our guests to experience the best of both worlds, and we’re glad you made the most of it.It’s also lovely to know that you appreciated the plentiful breakfast selection. Regarding dinner reservations, we recommend booking in advance, especially during peak periods, to ensure a seamless dining experience for all our guests.We truly appreciate your kind words and look forward to welcoming you and your family back for another sunny and memorable getaway.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

Ответ от объекта размещения: Dear Chaobao,Thank you for taking the time to share your experience with us.We are pleased to know that overall, everything was great during your stay. We also appreciate your honest feedback regarding the beach quality. As a natural beachfront property, conditions may vary depending on tides and weather, but we continuously work with the relevant authorities to maintain cleanliness and comfort for our guests.Thank you as well for sharing your helpful tip about breakfast timing. We are glad that you were able to enjoy a smooth dining experience by arriving slightly earlier. During peak hours, there may occasionally be queues, and we always recommend flexible timing where possible to enhance comfort.We truly appreciate your balanced and thoughtful feedback, and we look forward to welcoming you back for another pleasant stay.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager

Ответ от объекта размещения: Dear Anonymous,Thank you for taking the time to share your experience with us. We are delighted to hear that you felt warmly welcomed by our team and enjoyed the overall environment of the resort. It’s wonderful to know that our colleagues were helpful with your luggage and that our front desk team was able to assist in extending your stay smoothly.We’re also very pleased that you appreciated the variety and quality of our breakfast offerings your kind words will certainly be shared with our culinary team.We truly value your feedback and look forward to welcoming you back for another comfortable and enjoyable stay in the future.Thank you for sharing your experience and choosing to stay with us.Simply yours,EdwardEdward KollmerGeneral Manager