Paradisus Grand Cana

Overall I will gives 4 of 5. Pros: Bell Boys: Very friendly 5 of 5 Rooms well equiped and big size 5 of 5. Pools very clean, with waiters services and open till 11:00pm 5 of 5. Room services 24 hours 5 of 5. Water Park 4.5 of 5 Drinks top shelf brands large variety included to choose 5 of 5. Food flavor 4.5 of 5 Check out process 5 of 5. Buffet at breakfast 5 of 5. Gardens well maintened 5 of 5 Night activities 4.5 of 5. Natural Juices 5 of 5. Welcome drink at check in moment 5 of 5. Maintenace guys solves quickly 3 issues in my room. 5 of 5. Bars Nest, Rum and Juliet and main pool good services 5 of 5. Juices station at breakfast 5 of 5. Special mention to Leonardo the pool waiter and Enmanuel Alula Restaurant, great service. Negatives: Check in process almost 2 hours waiting, because our reservation day different for my day entry in their system. 3 of 5 Lots of flies in the buffet and Mangu restaurant at Lunch 3 of 5. Buffet food presentation at Lunch 3.5 of 5. Dessert not many options and not good. 3 of 5. Lobby and beach bathrooms for men and women a little dirty 3 of 5. Reservations procces for restaurant 3 of 5 almost all the restaurants not available, then you pass and visualise many tables empties. Beach was dirty with seaweeds 3 of 5. Not waiter services in the beach area in our first day 3 of 5. The first night July 5th was raining then nobody from hotel was waiting with umbrella in the transportation station to moves the visitors to Alula restaurant, we claimed to the host that night and her response was very rude, also she sitting us in a table not prepared, this girl need to be moved to another area. The at la carte restaurant has few options to choose in the menu, should has more options. 3 5 of 5. The sport bar Rubby rock has slow service, should have grab and go options. 3 of 5.

This resort is beautiful, clean, and we had a nice time. I would give it a higher rating but a few things let it down. It’s a ‘family resort’ but the music being played by the activity associates was terrible. Sitting by the pool listening to cuss songs. Not to much to do for kids, they have 2 small pool tables but they are in a bar, table tennis table is down on the beach which is half a mile walk. No games room. The store on property is extremely expensive, $35 for a sunscreen. The suite we had, that we were encouraged to upgrade to, was nice. We had a family concierge but wasn’t worth the upgrade fee at all. Reservations are needed for the restaurants. Darlin and Marilyn at origens were fantastic. Kudos to them. Would go back but to a different resort.

Great Resort! Alula is the best restaurant. On the beach, not crowded, GREAT food and view. Andreina and Altagracia are so sweet and attentive. We were here 5 days and ate at Alula 5 times!! For water activities, find Fernando on the beach (#20) parasailing was fun, the snorkeling excursion was off the hook fun!! Can’t recommend highly enough!

Amazing time! Delicious Food, drink mamajuana brugal, etc. Music to dance all night, nice and friendly people. Beautiful paintings and souvenirs. Come to enjoy this wonderful paradise!!!!!!!!

Unfortunately, the resort food is terrible, low quality, and it is unsafe to eat and not kept at proper temperatures. Everything comes out at room temperature or worse, cold. None of the restaurants are any better; the steakhouse, being probably the best one, was just edible. The staff did not seem surprised at our complaint, and other families also complained. I would never stay at a Melia propery again.

food was not good at all. not much to do on the resort . restaurants were not all that as well. only good one was the hibachi.do not recommend paradisus