Garden Suites by Melia

We absolutely loved this property. The hotel staff greeted us upon our arrival and went up and beyond my expectations. They surprised my husband for his birthday with a balloon bouquet and birthday cake in our room!! The food was delicious as were the drinks. We played a round of golf at the Cocotel course which was very nice.We enjoyed our stay very very much and we’ll definitely return.

This hotel was overall very very nice. The staff was very kind, sweet, knowledgeable, helped with all of your needs. We didn’t have to wait for tables, drinks, or any other service. They even came to the pool and offered drinks. The rooms were very nice and clean and big. The ocean was also very clean and beautiful. We were able to go to the other hotels attached to this one for food and drinks. We really enjoyed sitting at the beach or pool, and having the waiters come to us and ask if we needed anything. The staff Was so nice at all of the restaurants. I did have an issue with my toilet running, I called the room service and they had somebody upstairs within 15 minutes to fix it. I would highly recommend this restaurant. If I had to say anything that was a four-star, I would say the food was just par. The best food was at the steakhouse , or if somebody in the buffet grilled or made you breakfast. We would absolutely stay here again.

We absolutely loved this place and the staff is amazing Leiry Mateo the luggage guys like Garnike are so professional and helpful! Will definitely stay here again

I fell in love with this place I will definitely be going back with my family. I love the staff! Specially out bartender wilkin.

Overall the property is clean and private. But the lack of dining options was extremely disappointing. The buffet was tiny, and lacked options for kids.

Staff are friendly, rooms are clean, but there is no entertainment, no music. it's a good resort for people who are looking for a calm place.

Everything was much older in reality compared to the pictures. Additionally, during the weekend, they accommodated local people in our hotel, and it became chaotic. The crowd was overwhelming, occupying all the cabanas, filling up the pool, and even the buffet. It was a disappointing experience, and I would not recommend this hotel.

They had said that they’ve been renovating this hotel before but it looks exactly the same, looks and feels old, the quality has gone down tremendously, the staff is horrible and it always seems like you’re bothering them when you ask for something. The quality of the food is not great anymore. We had a “concierge” that is supposed to help you in anyway when it comes to restaurant reservations and stuff like that named Gustavo, the first day he told us right away about some pitch we had to listen to in order to help him with his job, the guy relentlessly texted me everyday to please help him and when we declined he completely ghosted us and stopped communicating. I’ve been staying in these hotels for over 6 years, for engaged here, married and came for every anniversary, this year was our fifth anniversary. Very disappointed.

I don’t know why this resort has great ratings. I stayed on the 3rd floor, there were no elevators. The food was terrible, heat in room didn’t work until the 3rd night had to keep calling maintenance. The microwave was making loud noises when you start it. The water jets in jacuzzi sprayed everywhere when turned on. Made reservations for a restaurant just to get there and them tell me I’m not on the list; this happened to several people. People were complaining about different things in their rooms not working. They make the resort look good until you book with them. Oh and the beach isn’t directly from on the resort you have to walk 10minutes or take a shuttle. Everything outside of the resort was amazing, inside the room was terrible!