Disney's Polynesian Village Resort

We stayed at Disney’s Polynesian Village Resort in July 2025 for 10 nights, and it was an incredible experience for our family of four (two girls, ages 11 and 14). We felt very fortunate to be able to stay Club Level, and what truly made the trip exceptional were the cast members—especially those in the Hawaii building. From housekeeping, to the concierge desk, to the Club Level lounge hosts, everyone treated us with genuine kindness and care, making us feel like family. Their pride in their work and attention to detail created an unforgettable stay. Our room was spacious, well-kept, and always fresh thanks to outstanding housekeeping. The quality of the beds and linens was excellent—luxurious, comfortable, and noticeable the moment we entered the room, ensuring consistently restful sleep. The bathroom setup also worked very well for a family of four, making it easy for everyone to get ready each morning without feeling cramped. Disney’s attention to detail in room design, upkeep, and comfort was clear, and we greatly appreciated it. Transportation was another highlight: between the monorail, boats, and the quick walk to the TTC, we could often be in Magic Kingdom within 10 minutes—amazing! Even the bus service to Hollywood Studios and the water parks worked seamlessly. The convenience of this location simply can’t be beat. The Club Level food and beverage offerings exceeded our expectations compared to our last stay. Each morning and evening, the rotating selections felt fresh and varied, with chefs plating small plates Aitems for guests—a nice touch. Snack time in the afternoon was a lifesaver after hot park days, with fruit, vegetables, mixed nuts, chips, sweet treats, and the most addictive homemade chips. One suggestion: each night they offered mac and cheese for the kids. For kids, such as ours, with dairy sensitivities, it would be wonderful to consistently add a simple option like chicken strips. That small addition would make the offerings even more family-friendly. Resort amenities were excellent. The pool area had plenty of chairs, and our girls enjoyed the crafts and activities offered throughout the day (most were available for a small fee, usually $8–15). The theming throughout the resort was beautiful—the tiki torches, the music, the beach with its perfect view of fireworks, and the Disney PhotoPass photographers around the grounds all added to the magic. Every detail felt intentional and special. Since our last visit, the new DVC Island Tower had opened. We were initially concerned that the added guests might overwhelm the resort, but overall, it did not detract from our experience. The one area that felt crowded was Captain Cook’s quick-service restaurant, which often had long lines and little seating. A Coca-Cola Freestyle machine at the Volcano Pool (similar to the one at the new Island pool) could reduce congestion inside Captain Cook’s. Adding a food truck option somewhere on property might also help ease crowds and give

We stayed at the resort for five nights in early October, largely on the recommendation from many people. We did not have a disastrous experience by any means, but we were not overly impressed based on the price they charge for rooms. If we visited Disney again, we would select a less costly option and don't think we would need to sacrifice much in doing so. Some of the benefits are documented in other reviews (access to monorail, etc.). On the negative side, we were surprised that you only get cleaning service for your room every other day (even Motel 6 cleans your room everyday). Our room was on the ground floor facing a crowded walkway and so we had to leave our shades closed all day or else be a fishbowl. The resort is very busy/crowded, but I view that more as something to be expected on a Disney trip. I inadvertently left a jacket in the closet of our room when we left (which is my fault) and realized I forgot it on the way to the airport. What I found frustrating was there was no way to contact the hotel to try to report it (they have no phone, email, etc.). The only option was to submit a generic "lost item" request to Disney itself (no different than if you lost something at one of the parks). Not surprisingly, the response received was they were unable to find it. So to the hotel employee who claimed the jacket for themselves, you are welcome! Overall, it was very expensive for what you get and has pretty average service. You'd be better served by saving some money and staying elsewhere.

Disney's Polynesian Village has been my favorite vacation spot for me for over 40 years. I have stayed there many times and always had a great time. The location, newly refitted rooms with modern fittings and club-level amenities are wonderful. I was surprised this visit to see how many many more accommodations had been added to the village since our last visit: huge buildings on the edge of the resort. But I was really shocked by the trash on the beach and the cigarette butts on the sidewalks and walkways! HOW CAN THIS BE???! I saw staff trundling around in their little carts everywhere but no one picked up the butts? They do have a designated smoking area: 2 benches tucked away under some trees in a rather remote location, very inconspicuous but clearly marked on the resort map. I see no reason for cigarette butts to be lying around in a non-smoking area. It's probably no coincidence that these things appeared after the accommodation space effective tripled without a commensurate increase in staff. Additional tables have been squeezed into every on-site restaurant so that it's now a very "urban squeeze" vibe there instead of a relaxing resort. We really like the Polynesian for the opportunity to visit the Magic Kingdom via low-stress small boat so we will probably continue to visit there. But the calm, relaxed sanctuary of happiness of the Polynesian seems to have been overwhelmed by unsupported growth. But maybe the "growing pains" will resolve with time. I really hope so!