Beckenham Park Hotel

I booked a last minute stay at Beckenham Park Hotel for a work-related appointment, and was really happy with it. It's located on a quiet, tree-lined street and very discreet. The room was clean and nicely decorated, and I must say the staff were extremely helpful and accommodating, responding to all my email queries and phone calls. Special thanks to Sherwin who managed my booking, as well as the rest of the lovely staff.

Warm reception on arrival,advised on key fob use,breakfast area and key for room. Room was a good size,overlooking the front of the hotel with tea/coffee,neat bed with two pillows each and side tables,t.v.,plugs for phone charging, Shower and wash bowl,toilet and nice fluffy towels. Although continental,the breakfast bar was plentiful with cereals,fruit,croissants,fresh tea/coffee,ham,eggs,tost. The main reson for our visit was to attend the funeral of a long standing friend. Sherwyn and his team were excellent,cheery,courteous and willing. Sherwyn attended to a minor problem with hot water within the hour,a boiler problem,obviously multi-skilled as well. We enjoyed two evening meals at restaurants within walking distance and our stay was enjoyable,restful and ideal for the occasion. All the staff were helpful, attentive and Sherwyn went out of his way to make us feel welcome.

This is the worst hotel I have ever stayed in. On arrival, you ring the bell to get in and a disembodied voice activates the door and informs you that your key is on the windowsill. On gaining access, you see a couple of keys with a scrap of receipt with names and numbers. Finding your own, you look for your room. There is no human interaction. The room was small and basic. The shower room was clean, but the toilet lid was up and someone had taken a massive dark orange pee and not flushed. How could housekeeping possibly have missed this? There was no bedside table and no bedside light. The small tv, the kettle and a lamp on the desk by the window all shared one plug socket. The room was very cold. There was a radiator but it was off. There was also a small plug-in radiator that was on, but it was not up to the job. It was heavy but I manoeuvred it round so that it faced the bed. It was so cold that I kept my coat on. There was no information at all in the room (breakfast times, checkout, wi-fi etc) and no sign at all of any staff. After an 8 hour journey I did not feel like going on a search. I went to bed and it was so cold I slept in my clothes under the inadequate duvet with my coat on top. On the plus side there was plenty of tea and coffee provided (but not much milk). In the morning I just wanted to get out of the place, so did not stay for breakfast. Never again.

The hotel was clean and had been decorated, but was hugely overpriced. There was no bar or eating facilities, the breakfast was only adequate and the bathroom had only a hand held shower with basic shower gel and no shampoo. I would rate this as a 2 star hotel and would expect to pay around £80 to £90 a night.

Was here a year ago , booked in by company , couldn’t quite put my finger on what was wrong with the place , from last time I stayed, AGAIN wasn’t soon that long before I remembered NO HOT WATER & NO HEATING & if you opt for the BREAKFAST that too is DIABOLICAL WHEN SPEAKING TO THE MANAGER/OWNER , the RAT just laughing , same EXCUSE as last time whilst laughing at me , I don’t know what wrong with it I’m not ENGINEER YEAR AND A HALF LATER THE SANE PROBLEM EXISTS with THE SAME EXSCUSE

I would agree with Hazel D that this is more of a B&B than a hotel, as there is no reception. We found our arrival a little confusing: FYI you just ring the bell and wait to be let in. You are then issued with your key and told your room number. (Ours was a triple family room on the second floor.) However, we were pleased with our stay. The room was clean and warm with an extra plug in radiator if needed. it was spacious enough for three adults. The beds were comfortable and there was a hospitality tray and continental breakfast included - good value for the £135 pn we paid. Please note that the Wi-Fi code is pinned up in the reception area, but there is no note of it in the room, so check it out before you climb the stairs! An information pack would be helpful including the aforementioned and times for breakfast, etc.