Hotel le Broceliande, Sure Hotel Collection by Best Western

I booked a night 15th October 2023 with this site and have been trying for a week to cancel without being able to! Phoning the hotel I was told I can only cancel via the site and the phone numbers don't work or email. I strongly recommend you do not book anything on this site or you too will be disappointed and let down!

Hotel.com do not use them! Literally seconds after realizing I booked rooms for 8-05 rather than 8-06, I called to fix it. ********** told me it was up to the hotel. The hotel showed me proof it was up to **********. I went back to them and they refused to help and charged me nearly $500.00 for rooms I never used.

Don’t trust Hotels .com. I missed a flight and had to book an airport hotel room in an emergency. Went to ********** and got a room at Wyndham Gardens for $354. They said it was a great deal. ********** charged my card the $354 as expected, then a few days later Wyndham also charged my card but for only $301. So much for the great deal. That was the first untruth. ********** was charging $50 more than the standard price for the room. I contacted ********** to report the double charges. ********** was the agent so I thought it was their responsibility to straighten out their partner. But they didn’t. They promised to contact Wyndham and resolve within 72 hours. Next email from ********** was a request for proof that Wyndham had billed me, so I sent a screen shot of my credit card account. Next email from ********** told me that they had contacted Wyndham who refused to refund the incorrect charge due to their “original policy.” They said they were very sorry but they couldn’t help. I didn’t understand that. Didn’t think it was Wyndham’s policy to just randomly double bill people. I called Wyndham directly and in two minutes they saw the error and agreed to refund it. In 20 minutes the credit was posted to my card account. I sent ********** an email just to tell them they were wrong and incompetent. (Yeah, I was mad.) And they replied saying they refused a refund because “we were not able to speak with the manager to confirm the charges.” So in one email they said they spoke with Wyndham, and in the other they said they didn’t. I was surprised and disgusted that they really didn’t try to fix the problem. A big part of their service is that you must be able to trust them. And really, you can’t trust the price and you can’t trust the service at **********.

Chambre agréable et propre, bonne literie Petit déjeuner avec divers choix pour le composer à son goût Bon accueil, personnel agréable et souriant

Chambre légèrement vieillotte mais bien globalement. les wc sani broyeur font un boucan pas possible. un petit coup d'aspi sur la moquette n'aurait pas été de trop. il faisait très chaud et pas possibilité de mettre les volet / et rideaux pas assez occultants petit dej convenable. Au final un peu cher 110 € pour une nuit...mais je sais que d'autres ont eu de meilleurs chambres... l'hôte est très courageux , tout seul à gérer le bar, le petit dej , l'accueil et les départs , bravo à lui...

Parfait! Belle chambre! Service impeccable

Très bien, le receptionist etait très gentil, et le dinner etait superbe

Le séjour s'est très bien passé. Le personnel est fort sympathique. Un seul petit mais vraiment petit problème de bruit quant aux sani-broyeurs au dessus de la chambre. A recommander comme hôtel et restaurant. Très bon rapport qualité prix. cordialement.

séjour très court mais très agréable