HOME 2 SUITES BY HILTON BEIJING WEST RAILWAY STATION

All the neccesary stuff was in the room from the slippers, to the robe to the coffee machine...room was cleaned perfectly and staff made the stay that much more easier...highly recommend.

非常差的體驗，衞生不乾淨，上個人拉的毛巾還在房間。太噁心了，真不敢相信。

沙發，毛巾上都是頭髮，地毯上也臟，水壺一看就是之前用過沒有清洗，遙控器上的灰一年也沒擦了。換了兩個房間都差不多。一開始看上的交通便利，想着既然叫希爾頓也不能多差，結果還是跌破眼鏡。

我係希爾頓酒店會員經常入住希爾頓酒店入住酒店嘅時候係晚上23:00職員很有禮貌點知第二天打開雪櫃嚇我一跳，竟然有前住客遺留落嚟嘅冰糖葫蘆，投訴完之後立刻送咗一個果盤俾我哋，呢一間係集團酒店唔應該發生嘅😂值得一讚嘅係食早餐所有嘅職員都好好禮貌 👍

非常不推薦，體驗感很差。1.餐桌沒擦乾淨（附照片）；2.衹有一雙一次性拖鞋；3.早上服務員按了一下門鈴沒等我答覆就刷卡開門進房間了 當時我還沒起床，向前台投訴後沒得到任何反饋；4.預訂的是最好的房間 園景套房，所謂的園景如附圖所示，呵呵。已向希爾頓總部電話和郵件説明情況 至今未解決，整體感覺希爾頓真的已經沒落了，各種管理漏洞層出不窮，每次住希爾頓都會出現不同的問題。

比較失望的一次入住。1. 所謂的智能馬桶，竟然沖洗是冷水，坐墊也沒加熱功能，就是沖水是自動，難道我自己按一下沖水鍵很辛苦？2. 用房間電話撥打前台、客服等呼叫服務，總是智能語音，非常之噁心！3. 早餐沒有堂食，衹能送上房間。已經是2023年1月7日了，疫情早放開了，這是為什麼？送上了還很簡單，見圖。4. 電梯口附近還在施工，也不圍擋。5. 從馬路進酒店門口廣場，衹有一條很窄的通道，似乎不是迎接客人，是防止你進去。

所有人員素質都很差，要浴液打了幾個電話一個多小時才送到，不夠三星酒店標準，所有人員都很不專業，挺難溝通的，不夠星級但酒店人員都很裝冒充準五星酒店，早餐桌椅像快餐店的，198啥也吃不到，都是垃圾食品，所以拒絕吃他們得早餐，吃個晚餐經理都上陣了做的是快餐的口味，充其量也就是個旅店

Very near west railway station .... breakfast was amazing staff is very helpful....it was very nice stay there.

This was our second stay at this hotel. The first time was great, but no so this time. When we checked into our room, we found there were no toiletries, towels, coffee, tea, water, none of the basic items which a hotel should have. And then when we called up Room Service, the hotel’s very advanced robotic system replied very positively with our requests, but then no action was taking. Later when we had to go down to the Front Desk to ask for help, we found the reason why there was no action taken was because there was no one working at Room Service. Not quite the standard we were expecting for a hotel that is associated with the “Hilton” brand.