Отзывы об отеле Crystal Orange Beijing Shangdi Zhongguancun Software Park Hotel

В этом отеле люди, находящиеся за его пределами, чувствуют себя как дома. Здесь царит теплая и домашняя обстановка. Мне нравится простой и элегантный деревянный стиль этого отеля. Леди на стойке регистрации очень хорошо обслуживает, щедра и энергична. Она также повысила нас до супербольшая комната бесплатно.Если будет возможность,приеду еще.Живу здесь🌸🌸🌸

Я долго выбирала этот отель: в отеле отличные условия, номера просторные, расположение отличное, транспорт удобный, соотношение цена-качество высокое! Я приеду сюда в следующий раз, когда буду в командировке.

Очень хорошие впечатления от проживания.Кто-то постучал в дверь и спросил, нужна ли уборка.Парень на стойке регистрации был очень любезен, когда я заселился.Кто-то, кто не соблюдал правила, был вовремя остановлен. Обстановка в номере очень хорошая. Возможно, его повысили для меня. Я остановлюсь там в следующий раз.

Удобная парковка и отличное расположение. Размер номера средний, но отделка и дизайн приемлемые. Мы хорошо поработали над деталями сервиса.Качество питьевой воды очень хорошее.Также есть кофе ручной заварки и печенье тоже очень хорошее.Просто пользуйтесь им.Они качественные и не дешевые.Хуажу Клуб все больше и больше превосходит «Интерконтинентал Холидейс» и другие компании.Устоявшийся отель.

Я впервые выбираю Кристалл. Я очень довольна. Мой ребенок учится в Университете Цинхуа. Я приехала сюда провожать своего ребенка. Очень близко к школе и Летнему дворцу. Завтрак в отеле тоже хороший. питательный.Есть прачечная и тренажерный зал.Очень чисто.Оформление теплое и модное.Номер со звукоизоляцией.Это тоже очень хорошо.Я выберу этот отель, когда увижу своих детей в будущем.Это стоит рекомендовать!

Останавливались там во время деловой поездки. Рядом с офисом, большой выбор еды. Номер был немного пыльным, но в целом приемлемым.

Unfortunately, I cannot recommend this hotel. While there were a few positives, the overall experience left us frustrated and dissatisfied. Main Issues 1. Staff Training and Guest Interaction The staff need better training, particularly in how they interact with guests. When we were checking out, one staff member asked us to leave a review immediately. We explained that we were rushing to the airport and didn’t have time, but he kept insisting, saying that leaving a review doesn't take a long time. This was intrusive and disrespectful, especially after we’d already said no. Also, assuming that writing a review would be quick was also rather presumptuous. As a matter of fact, we have a lot of complaints about this hotel, so writing this review took time. Additionally, when we needed to transfer rooms after extending our stay, the staff initially refused without even checking availability. It was clear they were trying to brush us off. Only after we insisted did they “find” a room. Honesty and clear communication would’ve gone a long way here. To the Management: Please don’t create an environment where staff feel pressured to badger guests for reviews. Instead, train them to provide good service that naturally earns positive feedback. Also, equip your team with the skills to handle guest requests with honesty and professionalism. 2. Room and Facilities There were no hooks in the bathroom to hang towels—a simple yet important detail that was completely overlooked. The room we transferred to was excessively hot, with heating that couldn’t be controlled. Even though we pressed the temperature controls, the room remained uncomfortable, sometimes reaching 30°C. The windows were not soundproof, so the noise from a nearby school was a constant disturbance. 3. Breakfast Buffet The breakfast was disappointing. Many of the dishes were cold, suggesting the food warmers weren’t being used properly. Additionally, the soy milk had such a thin consistency that it was almost like water. 4. Key Cards and Wi-Fi Issues For two guests, it should be standard practice to provide two key cards. Instead, we had to ask for an additional card, which normally isn't hard, but given our poor Mandarin skills and the staff's lack of English language skills, it was just unnecessary extra effort from us. In the room we transferred to, the Crystal Orange Wi-Fi wasn’t available. We were forced to use the Wi-Fi from the neighboring Orange Hotel, which required a password that staff didn’t provide upfront. Having to figure this out ourselves was frustrating, especially as international travelers already dealing with language challenges. Overall There were a few positives—such as the complimentary washing machines with auto-dispensing soap and the late checkout—but they weren’t enough to outweigh the negatives. This branch falls well below the standard set by other Huazhu hotels. For example, the Crystal Orange in Lujiazui in Shanghai provided outstanding service, which convinced us to stay with the Huazhu group for nearly our entire 4.5-week trip in China. To the Management: Please focus on training your staff, improving communication, and addressing these operational shortcomings. Instead of pressuring your team to demand reviews from guests, teach them to provide a level of service that naturally earns good reviews.

It was a nice hotel the rooms were comfortable and it was conveniently located.

Overall good

Very good

陪女兒考試朋友推薦，選擇這家酒店，推開門感覺很舒服，訂了行政雙床，房間很大、衞生乾淨，無論是前台還是保潔大姐都很熱情很熱心，房間水無限暢飲，服務特別周到，下次有機會來北京，這首選！

酒店服務熱情，衞生乾淨整潔，酒店位置優越，去圓明園和頤和園都很方便。酒店人員熱情服務好，房間的價格也很實惠，性價比高！ 過年初一入住還能寫福字，自己貼門上了，出門在外的年味一下就上來啦

剛進來，水池裡麪還有水。發現鏡前燈一直閃。 廁所門的磁條也是壞的，一開門就打到人。 馬上就反應給工作人員，他們承諾第二天修，結果第二天什麼都沒做。 晚上燈一閃一閃蠻嚇人的。 隔音一般，能聽到正常聊天聲。 總的來説，還行。

進入房間後發現床單上有頭髮四根，黃色污漬兩片！溝通過換了新床單！沒有離店禮 沒有南京 上海貼心！早餐中規中矩吧！有洗衣房