Hotel Avenida

We stayed in hotel 31st of September requested a balcony view was great.The room could have done with a deep clean.we decided to book gain 5 weeks later and requested the same room with the balcony view.was told yes that's fine this was the only reason we went back because of the balcony view.we arrived and told there's was no balcony rooms available and nothing they could do very dismissive and ignorant. We were given a room with the window facing a wall and another window so dark we couldn't see up to the sky to see what the weather was like.we also paid nearly double the price.the room was so dark and dingy we tried to stay out as long as possible.totally ruined the whole holiday no help from staff.just a shrug of the shoulders and tough move on.They were all for the Spanish making sure they got what they wanted.so if you're booking a room make sure you get a balcony.

The hotel is in a great location on a busy pedestrianised street, approx' 75 metres from Levante beach in the old town. The hotel is nothing fancy but it has a great Spanish feel about it. My room was on the 4th floor with a great view of the street and Levante beach. The room itself was compact but had everything needed (except a kettle). It had a really spacious south facing balcony. What made the hotel special was the fantastic staff, they were all so nice,friendly and helpful. Special thanks to David and the restaurant staff. The food in the restaurant was very good, varied and well cooked. The hotel itself was spotless, and I would return any time I was visiting Benidorm

I stayed at the Avenida between the 26th and 30th of August for a short break with friends, and unfortunately, it turned out to be quite a disappointing experience. The food was the biggest letdown. The options were very limited, and the quality was poor. Thankfully, I enjoy salad, otherwise I would have struggled to eat much at all. The dining room itself was far too small for the number of guests, which meant if you didn’t get there early, you’d end up queuing and waiting for a table. On top of that, communication was difficult as most of the waiting staff spoke very little English. While I fully understand I was in Spain and don’t expect fluent English everywhere, the lack of understanding often caused unnecessary frustration. The lifts were another issue. There are only two, both very old and outdated. They are extremely small, fitting just three people at a time, and painfully slow. If you have any mobility issues, these would be a real problem. The pool area was decent, and the rooftop bar could have been a nice touch. However, the experience was spoiled by a bartender (Raul) who had a very unpleasant attitude. I witnessed him verbally attack a guest for leaving a small amount of drink in their glass, threatening not to serve them again—even though they were on an all-inclusive package. Totally unprofessional. On the positive side, I will say the hotel itself was kept clean, and I had no complaints regarding housekeeping. Overall though, the negatives far outweighed the positives, and I left feeling disappointed with my stay.

Fabulous location, so central to everything. Fantastic location. Extremely clean, the cleaners work extremely hard. Found it a little dated (room decor, lifts, pool area) however, we were all inclusive based and found the meals fresh & tasty. Bar staff & waiting team were polite too.

Had a really nice time as the hotel is 5 minutes walking distance to the beach and shops , everything you need is on your doorstep! Old town is great lots of shops and bars and restaurants. The hotel itself breakfast and dinner is good with different selections sometimes repetitive but fresh and tasty. The dinner area is a bit small and can get busy at breakfast. The bar area is nice and has good air-con. The reception staff are friendly and the cleaners are very good also. I would return as the location is perfect, we were a bit confused as we landed late but luckily we followed a nice lady from the drop off point which is by a bridge to the hotel. There is a pool bar inside and a pool with a small jacuzzi.

This is a wonderful hotel. We stayed for four nights all inclusive. Fabulous,friendly,helpful staff,clean,food was excellent and quite varied in comparison to other hotels previouslystayed at, named drinks Great location in Old town. Five minutes to beach. Would suggest booking a room with balcony as these rooms are definitely superior. We found the hotel quiet too considering it's location in the heart of old town. Would definitely return here,great find