Moon Palace Cancun - All Inclusive

Great resort and close to the airport. Nice swimming pool and i like the cocktails. It is close to the beach.

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I loved everything, me and my family had a wonderful time. I highly recommend this place for people who want to have a quality experience with awesome service and great amenities. I would highly Ruben, Pedro and Beatriz as excellent employees with an outstanding customer service.

Overall it was a great experience, staff were friendly and there was lots to do at the resort. But expect room service to take 2 hours at times, it could be due to how busy they are but when you ask for an update they say 5 mins and it takes longer. We stayed in the melon block of rooms and the water had an interesting smell, not sure if it’s the whole resort or just that block. Overall it was a good experience, besides the 1-2 things I would definitely recommend this property. It’s only 10 minutes from the airport, there’s tons of facilities at the resort, staff are welcoming. I would also recommend booking excursions directly though the resort, we took a trip to chichen itza and it was definitely one of the best parts of the trip

Moon had the best check-in experience I've ever experienced. We got here around 1030 am and our room was ready. The luggage checker

Waited for my room my room is infested with bugs There is mold all over the room there’s a terrible smell the toilet is constantly running making a noise waited on hold for 1 hr for a representative to pick up and said he will call me back wich he never did you guys should be embarrassed to represent this hotel

Wouldn’t recommend!! There’s far nicer resorts for similar pricing in the area. It’s very noisy around the rooms. The beach is small, crowded and murky, not Caribbean Sea. The food is mediocre at best and the alcohol is bottom shelf watered down. The servers at the bars and restaurants are phenomenally nice, however the other staff is terribly rude. We had a number of problems that no one took responsibility for and we were sent in circles from department to department. An absolute waste of time and they’re all employed by the same place so why can’t someone solve it. Trying to leave today we had already checked out, but the bell boy in front was incredibly rude telling us we needed a particular piece of paper that wasn’t given to us. He physically wouldn’t let us leave and was very aggressive. Another prolonged wait and nearly missing our transport to the airport we finally we allowed to leave.

I won’t recommend unless they do something about the bed bug bites. Otherwise everything but the buffet was good. Buffet was terrible.

VIP access benefits (free upgrade, late checkout etc.) were not available. Dining options were great but not easy to book.