Prize by Radisson, Xhibition Bergen City

Great location esp to light rail, bybanen to airport 150m away from hotel. Central to everything incl Bryggen. Rooms are small, dusty, noisy ! The hotel operates a club 2 floors above rooms and I guess they expect to sell rooms to drunken revelers who dont mind noisy music till 2 am in the morning - I do mind. Its been terrible as I have a morning flight and getting sleep was impossible.

The self-service check-in system at this hotel is absolutely infuriating! You’re forced to download a specific app to check-in, but when I logged in with my iPhone, I couldn’t unlock the room! Luckily, I had an Android phone, which barely worked. Then, not long after, the app logged me out and wouldn’t let me back in with the original password! I contacted customer service, and they told me to walk 5 minutes to the service desk to get a physical key card—already frustrating enough—but when I asked what was wrong with the app, they just said, "I don't know." I ended up wasting over two hours of my time! This kind of service is completely unacceptable! 這間飯店的無人櫃檯系統簡直讓人崩潰！入住必須下載一個指定的App，但我用iPhone登入後，居然無法解鎖房間！幸好我隨身帶了另一台安卓手機，才勉強解鎖。然而沒多久App自動把我登出，原本的密碼還不能再登入！聯繫客服後，他們居然叫我走5分鐘到服務處去拿實體卡片，這已經夠讓人生氣了，但當我問他們App到底出了什麼問題時，他們竟然只回了句“I don't know”。就這樣浪費了我兩個多小時！這種服務態度真的令人無法接受

Check in app didn’t work, staff failed to help. Had to book another hotelroom at own cost. I also met a BIG RAT on my way out of the hotel. Trip.com and the hotel both refused to refund the booking.