Schlosshotel Berlin by Patrick Hellmann

Rude and uproffesional blonde lady with glassws on reception (6.3.) Closed pool, closed bar and restaurant due to private event. You have to pay for eggs on the reception as well as well for the coffee or fresh mint tea. Amex building with Old used rooms. Not recommend at all

Gorgeous building, magnificent service, wonderful atmosphere, great neighborhood - quiet but easy walk to restaurants, cafes, shops, and transportation to the "downtown" areas of Berlin. One of the great hotels of Europe!

Tolles Hotel, super room service, toller Pool, die Massage bei Frau Krause war Weltklasse, das Frühstücksbuffet war sehr gut. Nur leider waren die Angestellten in der Bar abends unorganisiert, zuppelten ständig an ihren Klamotten rum, tanzten im Flur, die Tisch waren leicht dreckig, einige junge Gäste benahmen sich wie in der Disko ! Der Pina Colada bestand leider fast nur aus Eis!! Bitte bei einem DZ 2 Bettdecken für das Doppelbett anstatt einer Bettdecke bereit legen !

The hotel is stunning, the staff is very kind and attentive.. and excellent food!

This was our first time in Berlin which, as we discovered is a very spread-out city. With that said, if you want to be located near the city center (e.g. Brandenburg gate, museums, shopping and restaurants) this is not the hotel for you. The Schlosshotel is located in a quiet residential area of the city with very large old homes. The hotel itself was built in 1911 as a former residence, then became an embassy, followed by its conversion to a hotel. It is absolutely beautiful inside and out. The pool/spa area below the hotel is lovely. While we enjoyed our stay, all of the places we wanted to go were at least a half an hour cab ride one-way (average fare $30-$35). They offer a large breakfast spread (at a charge). The hotel bar area offers entertainment most evenings, but the pours on their drinks are minuscule and the prices high.

I don’t understand how this is a “retreat” or a 5 star. Staff are friendly but that doesn’t make up for the shortfalls. None of the luxury or attention to detail you would expect from a 5* - no coffee or tea making facilities, no minibar, minimal toiletries, curtains that look fancy but let the light in, noisy cleaning outside the room early every morning, a very basic (and empty) restaurant with very slow service, room service meals delivered cold, a nice bar but no atmosphere (except for the private karaoke function going on in the adjacent room) and 10€ every time you order something to the room (€22 for a morning coffee, €22 for two bottles of tonic,…). The pool is ok (apart from the bits of tissue floating around in it) but small (as is the sauna); the grounds are small and overlooked by houses. There is nothing around other than the forest and two decent restaurants so if you’re staying for more than a night or two you have to go to the city - a €40 trip. So unless you have a car and are just staying for a night or two I really can’t see the appeal of this place nor what it is really trying to be. Sorry, but it was definitely a mistake to book this. So for me neither a “retreat” nor 5 star sadly.

Breakfast was delicious! Customer Service great! Hotel just ok Spa nothing special Gym size of bathroom lol

Massively overpriced, there are better options in Berlin. We went after our wedding and had to have room service as they had shut the restaurant with no email pre-warning. Room service was one of three options including a burger, a club sandwich or a bowl of pasta. Very chic. The food was tough, late and overpriced. Quite the combo. The spa looks spacious on the pictures, it is not and a bit of a death trap. There are limited safety mats to prevent slipping and I fell down the stairs and bruised my derriere and back meaning we were basically room bound. When I told reception they were non-fussed. There was also no shuttle taxi to get us out of there after, although this was advertised. We have emailed twice to let them know it was not a great experience and have been ignored so after sales care is pretty lax too. The decor is a bit try hard new money, if you like that sort of thing then its ok I suppose.

Spectacular hotel. We really enjoyed this one. Good location. Beautiful inside. Big and well decorated rooms. We had a problem with our car and they helped us solve It. Breakfast was really good as well.