Premier Inn Newton Abbot

Terrible reception greeting, the lady just blurted out (NAME). The room was tacky, scuff marks every where, some of the ceiling tiles were in a terrible state (we have photos of this) One of the lights in the bedroom not working. To have a shower you had to climb into the bath and there was no slip mat on the bottom of the bath (archaic) Slip hazard. Bad nights sleep due to the air conditioning running which you had to use as the windows do not open. When we left there was no one at reception (we waited but nobody came) so we had to leave are key cards on the reception desk, hopefully this was registered that they were returned. Generally a very bad experience.

Sleep ok room not great. Hairdryer not been pat tested since January 24 I know it has to be done yearly. Carpet gripper showing in a family room spikes showing not very safe. Would not stop in this premier inn again pick the Paignton premier inn instead.

Why is this hotel still open? On booking i said my partner was disabled and has difficulty in walking to far. I know there is a lift having stayed there before. We ended up half way down a corridor. The hotel manager said "You should have booked a disabled room then." Breakfast on the Friday was awful. We found dirty sticky carpets. We were asked what we would like and we ordered 2 full breakfast with 2x fried eggs and the other with 2x pouched eggs. They both came with pouched eggs. The beans were cold, cold hash browns, cold shrivelled over cooked bacon. This was reported to the manager who said "We are waiting for the refurbishment". I went to use the toilet in the Beefeater restaurant and there were no lights also my horror there was no seat on the toilet and excrement everywhere. The next toilet wasn't any better with excrement piled above the water line. I asked the manager if the toilets are supposed to be out of order as there was no sign to state it. The manager said "the staff have probably forgotten to turn the lights on". I asked the manager if they cared to take a walk across with me and look at the state of the toilets. They said they will get it sorted. Checking on the Friday still no signs had been put up and nothing had been done. Our room. I reported the 3x shower gels were empty and it didn't look very clean. Finger prints over the doors and tv screen, dirt on skirting boards and dirt/mold around the shower screen 1 light shade hanging off the light fitting by the toilet and only half a toilet roll. The manager said they would get house cleaning in layer that day. No cleaning was done. 1x shower gel was filled and 1x toilet roll left. When we have stayed at this hotel before I was brilliant service. No I want to know with this level of customer service why is it still open? Our experience this time has been horrific.