Sonesta ES Suites Allentown Bethlehem Airport

We did not have a great check-in, and the woman who was at the counter was very rude to us, and other customers behind us. Then once we got into the room, our television didn’t work. It would shut down randomly and the channels wouldn’t load. After a long day we wanted to just relax and enjoy staying in a hotel but were made to feel like more of a chore than a valued guest which was discouraging.

They charged $15 for checking in one hour early. The room was dirty (stove top, air vent and tub not cleaned). They moved me to another room and refunded the $15. They charged a $250 deposit for incidentals and I was only staying one night. Just not worth it.

The hotel was nothing like the pictures showed. The lobby was decent but that was it. The staff Debbie and James were nice however the rooms and the building overall were filthy. Our room had stains on the couch, stains in the shower and food remnants on the floor. The room obviously had not been vacuumed or thoroughly cleaned. During the stay the tv had gone out then a few minutes later the fire alarm went off and stayed on for at least a half hour. The tv never returned until just before check out the next day. The hotel is essentially a live in residence for workers and their families. Had I known that and had I not been stranded due to the snow storm I would’ve left. They tried to switch my rooms twice but those were even worse than the first room I had so unfortunately we just chose to stay in the room we had. We didn’t have a choice.

Loved the breakfast in the am. Well stocked, fresh, hot breakfast food. Staff very pleasant and friendly. All around great stay. Thank you no

The clientele of the property were very suspect. There were beer cans and other litter on the parking lot and property grounds. There were people partying and walking the halls until 4 am. Lots of “migrants” staying at the property.

Woman at the front desk had a terrible personality. Charged is $15 extra to check in early. Had a terrible attitude.

I have never stayed at any of the Sonesta before so wanted to try a diffrent hotel. Check in was very plesent domonicka front desk receptionist was very plesent, the room we were provided had no utensils for cooking, 1 cup for coffee, the bathroom wall paper was torn off the wall, the bath tub was rusty and dripping water to tub, it smelled in the hallways of smoke the people staying across from us blasted music all night long horriable experiance never stay here again. Seemed like people were living there. Gross

Ive stayed at two other Sonesta ES hotels, this one was not as nice as the other two. It was slightly outdated the rooms, the showers had pitted rust on them, and the morning breakfast was sub par compared to my other stays. The staff was super helpful and friendly. It was an okay stay this weekend, just was slightly unhappy with my stay compared to my other stays with this hotel company.

When we walked in our building, the smell of food cooking was everywhere, even in our suite. The floor in the elevator was dirty. the breakfast was nice. Beds were fine. Room was a nice size.