Premier Inn London Bexleyheath

The receptionist were excellent, very polite and very happy , they looked good too , definitely deserve a pay raise , Haha. X

Premier Inn always delivers a clean, comfortable stay with great value. Special thanks to Sobia for her PI WOW service!

I enjoyed my stay at the Premier Inn, the staff were lovely and Sam in particular was always on hand to help. Would definitely stay again.

I really like staying here Everything is good nice reception and Sobia is nice and lovely she sort my wife problem and guide me all I need to know Rooms are too good and very clean

I have stayed in Premier Inns all over the country for years and have spent tens of thousands of pounds with the chain, but my recent experience at London Bexleyheath has left me shocked and extremely disappointed. While I was in my room trying to rest, with the security deadbolt fully engaged, a staff member used an override to open my door without my permission. At first, I was told this was due to “a problem with the lock,” but later it was revealed that the hotel had double-allocated my room to another guest, who then complained they couldn’t get in. Instead of resolving this through reception, staff chose to override the deadbolt — an act I see as a blatant invasion of privacy and a serious breach of security. If I hadn’t been in the room, this could have given a stranger direct access to my personal belongings. This wasn’t just a mistake — it was a display of sheer incompetence in basic hotel operations and guest safety. Room allocation errors happen, but forcibly opening a locked, occupied room is unacceptable and shows a worrying lack of training and judgment. It now makes me wonder if I can even take a shower or go to sleep tonight without the risk of an intruder entering my room. I have always trusted Premier Inn to provide a secure, private environment, but this experience has left me questioning whether I can continue to do so. I hope the company takes this matter seriously and reviews its procedures to ensure no other guest has to go through the same thing.

My experience here with Sobia, the receptionist is great Her response and attention to customers is great She is just good