SpringHill Suites Billings

Enjoyed our stay. Traveling with kids and I felt like there was plenty of space and amenities. Will stay here again.

This hotel was clean, updated and convenient. No complaints! Staff interactions were very friendly. The Springhill by Marriott never disappoints when I am able to stay there

They accommodated us with a late check out. very helpful

I have stayed at this motel numerous times in the past. It has always been great. I have no issues with the motel. Sadly I was not able to stay this time because of *******'s policies. I do have an issue with *******. I accidently booked the wrong dates on their web site. I realized the a few days after the booking the room. This was about a month before the reservation date. I called ******* customer as soon as I new about the issue. There was more then ample time(about 30 days) to give notice to the motel. ******* refused to allow a date change or a refund. They told me to take it up with the insurance policy that I also bought at the time and that was my only way to get a refund. I filed a claim with the insurance company and was denied within a few days. Turns out cancelation due to booking error is not covered. I am sure the ******* rep new this and just sent me on that path to get me off the phone. This simple mistake that ******* refused to help with cost me over $400.00. I won't be doing business with ******* again.

Loved the room size. Pool area could use some attention.

Convenient west end location, evening staff were friendly. However.... elevator made very loud metal on metal screeching sound when closing, small dark closets are not a good place for suitcases, couch had many white stains, faucet/sink combination poorly designed, stained white towels, and though we requested housekeeping services every other day via the Marriott online app, they never came and front desk said they knew nothing about it.

I loved how new this property still looks. It has aged well. Very comfy beds. Clean rooms. I would love to see a variety of breakfast from one day to the next. Overall great customer service and very centrally located for lots of restaurants and shopping.

We had a family situation and could not cancel our reservation as it was non-refundable. The representative from ********** said mostly all hotels are non-refundable, which was not true! This is the first time I came across a hotel that was non-refundable for all the years I've been using **********. Will not stay here again due to being non-refundable.

Very comfortable spacious clean rooms… Great breakfast… Friendly helpful staff… The only complaint was the hot tub was not hot it was barely warm and there was no towels in the pool area