20Midtown Apartments by Barsala

We loved having the space of an apartment. It was such a great stay and conveniently located to UAB!

The condo itself was amazing as was the pool area. Communication and accessibility to get in the building and room were god awful. In the two days we were there, I spent over an hour on the phone with IT and couldn't reach the manager of the actual condo. The Latch app worked for 5 minutes at a time before forcing me to troubleshoot. I probably changed the password over a dozen times in the two days just to get in the building or room. Super frustrating!

Just stay at an extended stay to save the headache From the beginning it was a total disaster! I only chose to stay at this property due to their advertising and beautiful pool area. That was not present in the building I was placed in. The property sent a message providing me information about saying that if I needed any help, “don’t hesitate to reach out to the onsite manager…”. Check in time is at 5pm. The “onsite manager” gets off at 5pm. I made several calls and sent messages. I got no assistance. I had to call the maintenance emergency number to get help. I arrived 15 mins prior to 5pm and didn’t gain access to the building or my room until after 6:30pm. At first glance, I began to feel better. Everything one would need was present. Then I closely examined things. There were dirty knives in the butcher block, the table was uncleaned, the carpet was black nasty, and the couch and throw pillows were filthy. I understand that everyone/company wants to be high tech and advanced but having to download apps to gain entry to the building and the rooms is ridiculous!!! It would be better to have the conventional guest desk with an employee present. Suppose someone’s phone dies while they are out? There would be no way to gain access to your room! There use to be a thing called customer service. When did customer service become the customer serving themselves? The only good thing about my stay was the size of the room. My daughter had her area in the den and I had the “bedroom”. Which by the way was in in front of door! YUK!!!

I liked the location, floor plan layout. I didn’t like the open garage which didn’t make me feel safe after a homeless person was loitering.

After figuring out how to open the doors on the property our stay was great. Secured building. Covered parking. friendly people. Very walkable to various restaurants. Clean and well appointed. Just enough for the four of us.

Nice Everything was great! The only thing that wasn’t perfect was the shower. Very little water pressure so showering was a little annoying. Otherwise, all was perfect!