Ambrosia Hotel Beach & Spa

I might come off as a bit of a “Karen” here, but this is actually the first time we’ve ever complained about a hotel. We’ve travelled a lot, and honestly, we’ve never experienced such a lack of service. From the start, we felt like we had to constantly chase staff for even the smallest things. We booked a room advertised as 24 m² with a bed between 150–180 cm. What we got was maybe half the size, with a bed barely 130 cm wide, no sofa as pictured, and the hardest mattress I’ve ever slept on — no topper, nothing. The fridge wasn’t cold, the shower was broken and flooded the bathroom (ruining towels, toilet paper, and some clothes), and replacements for basics like toilet paper took several hours and multiple follow-ups. The receptionist initially insisted it was the correct room, then finally admitted we’d been misplaced due to overbookings — yet despite being put in an inferior room, there was zero offer of compensation or a genuine apology. The reception team could barely communicate in English and seemed constantly understaffed. It wasn’t just us — throughout our one-week stay we saw guests arguing with reception daily. Requests went unanswered: we asked five times over two days for an extra duvet, promised each time it would arrive, and it never did. The indoor pool had no water, the gym was in a basement with no AC, no windows, outdated and poorly maintained equipment (looked like it came from the Soviet era), and no water available. Wifi didn’t work, room service was nonexistent unless you spoke Turkish (calls just got hung up on), and restaurant orders were often forgotten — waiting an hour for food only to find they never took the order was common. Housekeeping kept the room generally clean but didn’t change sheets during the entire week — the same stains were there from day one. Cutlery in the restaurant wasn’t clean, there was no ironing board or iron available (they offer to iron for a fee during limited hours), and even the simplest requests like towels required 3+ follow-ups over hours. On the plus side, the breakfast was genuinely nice, and I don’t think the staff are inherently rude — they’re just clearly overworked and unsupported. But the lack of organisation, communication, and service made the stay stressful rather than relaxing. We expected far more from a supposed five-star hotel. Not recommended for English-speaking guests or anyone expecting even basic service standards