Fairfield Inn & Suites Jackson

This hotel is tired. It is in desperate need of a facelift. Staff was all pleasant, but the property was not up to Marriott’s standards. Hair and dust behind the bathroom doors, dust on the coffee maker in the room, just overall rather icky.

When we checked in the hotel was under construction on the outside. They were painting. The fumes were in the hotel. The room itself was dirty. There were bugs in the room also. The pool and gym were also closed. None of this was mentioned when booking the hotel. I’m glad they issued a refund.

We pulled up to a building covered in plastic tarp with construction vehicles taking up half the parking lot. I thought the hotel must be closed, because how could you run a business under these conditions? It was, in fact, open, but when we got to our room, we realized the hotel should have closed until renovations were complete. The room was dank, musty, and smelly. There was rust and mold in the bathroom. The sheets were dingy, the carpets dirty, and the furniture stained. It was gross. We couldn’t stay there, but the guy at the front desk said he wasn’t authorized to give me a refund. He gave me his manager’s email, so I’m waiting to see what she says.

We could only watch a few channels - the Directv wasn’t working The A/C and heat wasn’t working properly - we were either too cold or too hot Not the greatest breakfast for a Fairfield

The room it self was fine. Beds were somewhat comfortable but very squeaky with any type of movement. The pool was kinda grimy and most of the time there wasn’t any staff around. We didn’t need anything from them, just an observation. It was a fine stay for the price but the pool was pretty disappointing.

All staff were very friendly and very helpful. The property is worn ie elevator floor, hallway carpeting, front entrance roof is in disrepair covered in plastic sheets. Directly Next door is an abandoned property with graffiti on it. No alarm clock in the room. The room was very very clean. However, the desk chair seat was very worn. HVAC in the room was excellent.

Not really kid friendly! Due to having kids there for a birthday party they got all blame for any noise. Even had the desk clerk come to the door at 1230 when they were sleeping saying they had gotten a noise complaint. Nice hotel if you don’t have multiple kids with you.

The hotel looks great online, but in person it’s in a dirty area, limited dining options and there was hair located on one of the beds despite the fact it was supposed to be clean sheets. It doesn’t appear the linens were changed on one of the beds. Overall, the bed was comfortable and the rest of the room was clean, but it also had a damp feel to it, even with the air on! One and done! I wouldn’t recommend.

We decided to stay at the hotel while visiting family. We could’ve stayed with family but wanted to give out two small children a chance to swim so we opted to stay at the hotel. Once checked in, everyone got changed into their swimsuits. As soon as we made it to the pool, they were closing it because one of the underwater lamps had popped out. When asked about a time frame for maintenance to be performed so that we might go swimming, I was not given an answer. So it was basically a giant waste of money and I’ll got was two very disappointed children.