City Living Boutique Hotel

I will advise people to reconsider their option when they want to book accommodation at City Living. The problem lays with management and not the ground staff,cause they're always nice and helpful. What we've noticed is that the ground staff are getting ill treatment from Marie so I don't know if she's the manager of the hotel,cause she instructed them to tell us that we cannot eat breakfast in our rooms, but we had it for the previous two weekends in our room, but this morning she instructed them to tell us breakfast are not allowed in the rooms. In addition they switch the aircon off a certain time from their front office, they say that they switch it off to save electricity but you've paid to stay there and some of the rooms does not have windows that ypu can open you have to lay in that heat. Lastly, the room we had the past two weekends did not have warm water. We informed them, and then they just gave us another room to shower and then go back to our room they don't prioritize their customers' needs,but your money is good enough. My advice is there are a lot of options in Bloemfontein, so please, before you book accommodation there, please consider this one as your last option. Such hotel should be reported to the Department of tourism,cause a I looked through other negative comments the management of City Living Hotel does not even care to respond to say they willtry to do better next time they just ignore it.

The ventilation was bad. Air conditioner stopped on my arrival & I had to be moved to another room. Their space and neatness is on point, but Ventilation needs more attention.

The price for the hotel is that of a Boutique Hotel - the service, condition of the rooms and breakfast menu is that of a very cheap hotel.

Very welcoming with Staff full of hospitality and clean as well. Good security. Avail dstv programs not Netflix only.

I booked 2 Rooms at the hotel from 19 March to 22 March 2022 for my wife,daughter and Myself! Upon arrival we found that there was no water after speaking to the staff it was clear that they did not have backup water tanks and could not assure me as to when the water would be back! At this point I told them that we are going to dinner and if the water was not back when we get back we wil be forced to ask for a refund. When getting back from dinner there was water after inspection of the room we found the laundry and towels to be in a horrible state dirty and the towels were torn in both rooms, in my daughters room there were rotting teabags in the kettle.At this point we Decided to find another place to stay! After months of trying to get my refund I have now decided to name and shame City Living Boutique Hotel in Bloemfontein! I will not be referring anyone to stay there! On numerous occasions I have asked to speak to the owners only to hear we are not allowed to give out there contact Details!

I absolutely love staying here when I travel - it is clean, cost effective and welcoming. The rooms are spacious and the staff are friendly and looks after their clients well. Thank you for making me feel at home.