Holiday Inn Express Bloomington West

The bed was not comfortable. The window did not have blackout curtains and the lights from nearby business kept the room like it was just dawning a new day all night long.

Would not recommend The whole hotel needs a makeover. It smelled really musty and gross when we walked into our room. The shower seemed to be newly replaced but not installed correctly. The wall moved when you leaned on it. There were big gaps between the wall and tub where the grout was not fixed/replaced after the install. After several minutes of the bathroom steaming from the shower, my children and I began to sneeze uncontrollably. Not sure if it was because of the musty/possible moldiness or if there was some products used to clean, etc. that were irritating to all of us. The beds were very hard and uncomfortable. The whole place just didn’t feel clean. Positives: The staff was friendly and the breakfast was good.

Rest for weary travelers Amazing rest experience after a long journey! Quiet and very comfortable. Excellent hot breakfast.

Older but comfortable Good breakfast. Comfortable bed and pillows. Remote for tv not good

Room was dirty rust in the bathtub. No curtains that blocked the ateak and shake sign or the hotel lights. Actually upsetting no more holiday inn

Customer service was wonderful. They were so kind. We did happen to spend a night when there were very high winds and unfortunately listened to a breeze coming in through the windows for much of the night. I don’t think there was much they could do about that in the moment, but that plus the beds didn’t give any of us good sleep. The beds were not very comfortable in my or my child’s opinion. We tried to swim but the water was too cold for the kids to enjoy it. The hot tub was out of commission due to maintenance. That happens. We were also disappointed by not being able to have pancakes in the morning. Moreso bc the pancake machine was why we chose this hotel. I know, silly, but it means a lot to the kids. We were the first people for bfast at 6am and tried to figure it out but didn’t have any luck. The people after us wanted to use the toaster but that also wasn’t working. We were pretty sure there was no power to these, but couldn’t find anyone to ask. We even returned to the room to call the front desk with no luck. Someone did arrive to the desk once we were getting close to finishing, but he didn’t know why these didn’t have power to function. Overall, we did feel safe and that is very important to us.