Magna Manastir Hotel

This hotel has magnificent views and exquisite outdoor amenities but forget the rooms! We had 2 rooms. Both had no hot water and drainage problems in the shower. One of our toilets would not flush and a hairdryer would not work - there was an exposed live wire, a safety issue. A staff member confirmed the whole hotel is affected by hot water issues (generally the 10-30 minutes it takes for water to heat up) and there have been many complaints but the owner is not responding to them. This hotel will be great when these maintenance issues are addressed but we can’t recommend it until they are.

Apologies for the long review in advance but I know I would have wanted to know this prior to booking. This hotel was absolutely beautiful. The views were incredible, especially from our sea view room. It has huge potential. Myself and my partner NEVER complain about anything. We don’t like to and honestly I find it awkward so it takes a lot for us to speak up but unfortunately we had issue after issue. When we arrived we were shown to our room by a lovely, younger member of staff who carried both of our cases for us. We were very impressed by the view and the room was clean (all be it a few scrapes etc on the wall which I think people refer to in reviews but there was nothing dirty). We noticed the door lock wasn’t working so my partner asked at reception if someone could have a look and fix it. This was fixed but then the key card scanner stopped working and we were locked out. The man who came to repair it ended up having to completely remove the whole lock off the door. He left half way through fixing it and disappeared so we were still stuck outside without any of our stuff. We know these things happen but the man was gone for a long time and we had no clue where he was then another man came to the room and told us we had to move room. I was a little annoyed at this because that meant moving all of our stuff that we had already unpacked but again we were happy to do it as these things happen however, when we got to the new room the sea view was completely blocked by trees and we had paid extra to have the view so I wasn’t happy to move to this room. I tried to explain to the man and he said “sorry” and then proceeded to get his phone out, go on to WhatsApp and show us pictures of a boat cruise asking us if we wanted to go. At first we thought this was because of the hours we had waited on our room being fixed (taking up half a day of our holiday as we couldn’t go anywhere or do anything without money etc). He then told us it was equivalent to 200 euro! He was trying to sell us a boat cruise in the middle of this mess we had going on with our room. This is what really made me quite angry. Unfortunately sometimes things break and we understand that but the complete unprofessionalism was inexcusable. My partner tried to explain to reception however their English is not good at all (which would be understandable if they didn’t list it on the *********** and ********** website as a language they can speak!). My partner couldn’t get across to them what he was trying to say so I went with everything typed into google translate. The man said sorry and that we could stay in our first room but we still couldn’t get across to him that the twist lock on the door was still broken so we just gave up on that and stayed in our room and trusted the key card scanner to be enough. The following night my husband needed an iron. He rang reception and the man couldn’t understand his English so he past the call onto another member of staff. My partner said “