Fairfield Inn & Suites San Antonio Boerne

Comfortable beds- we have been Hilton loyalists for many many years, it appears hilton is going down in quality and service! I am downloading the marriott app if they have one!

Heat unit did not work, room was cold all night, For the price I paid stay was not worth it

I stayed at the Fairfield on in Boerne over the weekend and I have never felt more like home. Everyone that works there was so hospitable. The towels were very fluffy. I fell in love with their shampoo, conditioner, and bath soap , and the bed was comfortable. the breakfast was very good but made it feel the best like home was the lady that worked in the breakfast area she was the nicest employee ever I would give this place a 12 if I could

It was only a quick overnight on a road trip. Bed was comfortable and the breakfast was good.

This hotel was very dirty. The first room they gave us smelled like mold. The second room, we had a scorpion crawling around, the hot water didn’t work for showers, our toilet stopped working, we found a spider on our shoes, the overall room is small and dirty. There were nasty stains on the corner of the mattress. We didn’t complain about anything besides the scorpion, the spider and the moldy smell in the first room, the manager offered us 30$. We stayed there 9 nights!!! We found the scorpion night 2, and the spider night 7. The front staff felt bad about what we found in our room but the manager could’ve offered us more than 30$. Find somewhere better. The pool is small and it overall looks like an old apartment building.

Check in was a breeze and customer service was top notch!

clean good water pressure on the shower was very slow

Staff was very friendly and check-in was a breeze. Only complaint is mattresses could be more comfortable

5 minutes after booking, called back when I realized this is NOT in San Antonio as the name states. The manager on duty said she could not refund me because she didn't have authority, but would let the management know the next day and "take care of it" for me. So we booked another room that was in San Antonio for the night. The next day, I got an email saying they would not refund me. So I wasted $200+ on a room we didn't stay in. If the person on the phone would not have said she would take care of it then we would have drove out there and stayed instead of loosing money! Horrible customer service and communication cost me hundreds for nothing!!