Hotel Black Tower Premium

Great hotel. Everything about it was good, except the room did have a slightly strange smell. Not sure what it was, and it wasnt noticable within a few minutes of entering each time

Everything was top-notch with a small exception. The checkout process should be a little smoother. Room taxes needed to be paid in cash and room service had to be paid separately. It would have been much better for everything to have simply been charged to the credit card used to make the reservations

Very poor customer service. Since check in to check out. Breakfast coordinated poorly. Had two large groups and had to wait in line with more than 30 People to have buffet. Decoration was awesome. Recycled items. Ingenious.

An amazing stay at this hotel. Every member of the staff goes above and beyond to make sure your stay is perfect. The level of service is 10 plus. My room was large with floor to ceiling window. The restaurant has an extensive menu with excellent quality. The location is excellent with ATM, stores and restaurants all around.

The reception and room service are good; the only inconvenience I had was on October 6th with the person assisting in the restaurant, and precisely today, October 7th, the same lady was there. She is very rude and lacks customer service training. On two occasions, I had to get up to ask her to help us with the coffee because we already had everything and our breakfast was almost over, but she was reluctant to assist us. When she finally brought the coffee, it was like a hurricane, and my mother's dress got splashed due to her rudeness and lack of service. The restaurant service is good, but these individuals with such an attitude undermine the overall experience.

Very clean hotel in a noisy area. Good value hotel.

The truth is that I was delighted with the Hotel. My children and I enjoyed a pleasant stay, clean, great decoration, very friendly and attentive staff. I give 10/10

Super hip, very modern hotel. Nice room, good sized. Excellent location with plenty of restaurants within walking distance. Lobby very pretty, employees very attentive

Absolutely best hotel. Great location, beautiful rooms, best food in Bogota and the most friendly and helpful staff! Cant wait to go back!