If it hadn’t been for the checkout process, I would have rated this hotel as truly exceptional. However, after staying there for 6 nights and having not being informed from the part of the hotel staff that there were any problems, at time of checkout we were charged $80 for 4 supposedly stained towels, an issue which had not been brought previously to our attention. We changed towels daily and the only use we did of them was for drying up ourselves. If there had been a problem, we should have been informed initially and not waited until checkout to charge us more. Additionally, $20 per a used hotel towel seems a bit too much.
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