Hotel des Quinconces

This hotel was idyllic. We have traveled to amazing places and have been fortunate to stay in many 5-star locations. We rarely will try a boutique hotel but we are so very glad we did. The fact that it was once the US Consulate during WWII made the intrigue too great. The elegant beauty of the rooms, the extremely helpful staff, and hanging out with the owner over a glass of fabulous wine made this stay one of the highlights of our wine touring trip. I have to also add that we tried to get into a Michelin 2-star restaurant and Raphael pulled strings and got us into Mason Nuvelle. I will tell everybody how this culinary experience was better than French Laundry in Napa! thank you Raphael

We stayed for 7 relaxing nights. There are 9 rooms in this hotel, so it's intimate and you quickly get to know everyone. We have stayed in 6-star hotels across the world and they can be quite corporate. In this hotel, you're like family. Antione, the owner, has a great team. Lulu is the hotel's fixer and can get you almost anything anywhere, whether in Bordeaux or in our case, a table at an amazing Basque restaurant in Biarritz. Most certainly one of the best hotels we've stayed at. French hotel rooms are typically tight. Not so at Hotel Quinconces. Plenty of room to relax. The hotel is within an easy walk of the city, its shops, and restaurants. We would go back tomorrow.

We had great expectations having read the reviews here. This is a very central bijou hotel with lovely rooms (at a high price). However it is like an Airbnb. There are few staff and no services. We were told that they were understaffed, had just reopened after being closed for months and had new owners. The staff told us they were all interns. This made sense of our arrival - we couldn’t gain entry for 15 minutes as there were no staff. The front door was locked. They could provide no refreshments after our journey. Breakfast food was limited (what one might expect in a 3 star buffet) and service incompetent with dishes not cleared, napkins and cutlery not provided and one young girl looking after the 4/5 guests present. Room amenities were unavailable or not replenished. Carpets in need of a clean. No sitting room, lounge or bar though a nice small garden. This place has potential but needs an owner or manager and good staff to justify its prices. We expressed our concerns while staying but staff told us nothing could be done.