Travelodge by Wyndham Brea

Trash!!! There was a glitch online, and my original intended booking with Wyndham Days Inn in Brea was somehow switched to Travel Lodge Brea. I arrived there and requested to transfer my paid booking to the Days Inn. However, the individual at the front desk made very unprofessional and inappropriate comments like (no hanky panky business here). This was unsolicited and extremely inappropriate. I informed the individual that the booking was a mistake and that my travel party wished to switch our booking to another Wyndham property. I was informed that no refunds are allowed, but I would have to contact the 3rd party app for assistance in cancelation. I then called the support number for help and was informed that the travel lodge does not give refunds. However, the customer service rep said that they would contact the property manager and confirm the request. I was still at the travel lodge property and asked the front desk if they could confirm the request for cancelation. They said that they would pass the message to the manager. Several hours later, I received an email that my request was denied. This is trash, unprofessional, and extremely inconvenient because our travel party was not able to book another room at the last minute, and we were forced to stay in our vehicle for the evening until a vacancy became available at another hotel. Our experience with this specific TRAVEL LODGE was horrific. And to add to insult, they kept our money when we didn't even check in. They outright refused to refund our money so that we could transfer it to the original hotel. On July 19th, there were apparently a lot of glitches online that caused problems with online booking, and it appears that we were victims of this. It is sad and downright pathetic that individuals like the one at the front desk at the Travel Lodge in Brea, Calif, believe that it is appropriate in any culture, language, or region to make inappropriate, and irresponsible comments, as well as arbitrarily circumvent policy when they were politely asked to help and assist a patron who had encountered a problem with booking. Furthermore, as we left the property, a police cruiser arrived and followed us for several blocks as we left the property after receiving absolutely no assistance. This could have been random. However, it came across as capricious and extremely unsettling.

It was clean and close to freeway

衞生一般吧，相當於國內快捷酒店的檔次。我入住的時候前台沒人，而且門是鎖着的，我按門鈴好半天才有工作人員出來給我開門辦入住，而且這個前台我發現是長期沒有人在，有啥事衹能再門外按門鈴，等多久能開門取決於工作的人在不在，我辦入住和離開都是按門鈴好久才有人過來給我辦理，房間沒沒有微波爐，我去前台要，才給我搬來一台臨時用，前台是個老頭，感覺是印尼人，對我態度倒是挺好，就是找他太費勁，成天不在前台，衹能按鈴等他出現

過渡酒店，很推薦，性價比太高了。 離機場開車5分鐘，提前告知航班，11點多到準時接機，非常方便。酒店房間設施基本同國內如家，挺乾淨的，沒有提供一次性牙刷，記得自備。早餐很不錯，頂樓無邊泳池也很贊，想想200/元一晚酒店，國內應該找不到如此配套的設施，適合第一天和最後一天過渡，閉眼入哈

This was a horrible stay,due to no tv that worked in 2 rooms they tried.It was compounded on the fact that they had a very hard time communicating and understanding me.They refused to give any discount,but ******* gave me a credit.

Our stay at this hotel was an absolute disaster from start to finish. As soon as we walked in, we were hit with an overwhelming bleach smell—clearly a desperate attempt to mask some underlying stench. It was late afternoon, and we were too exhausted to demand a room change, but I wish we had. The beds were a nightmare—sheets and blankets covered in stains, stray hairs scattered everywhere, and the nightstands were filthy, complete with fake eyelashes left behind by previous guests. The so-called “amenities” listed online? Total lies. Nothing advertised was available. To make matters worse, it was loud all night.There’s no seal around the door, so a cold, relentless draft kept us shivering. We couldn’t even use the bathroom—it was disgustingly dirty, with grime and who-knows-what smeared around. And the cherry on top? They don’t just authorize your credit card for a deposit—they charge it outright and say you’ll get a refund in 7-10 days. This place is a complete dump. Save your money and sanity; stay anywhere else.