Premier Inn Colchester (A12)

Disappointed hotel wifi is down for the 3 nights we been here. Otherwise reasonable size spacious room, the shower tub could be better not the best and shower gel dispenser wasn't working. You get what you paid for.

Went as a family, and upon arrival was told we hadn’t booked properly as hadn’t added our 18month old on the booking - online doesn’t have an option for a child of this age unless they require a cot which was not the case. The floorboards squeaked everywhere you travelled so you could constantly hear the other guests despite signs everywhere to “tiptoe” around. The room wasn’t cleaned very well - leftover false eyelashes from a previous guest, disgustingly stained chair in the room, bath needed showering down before you could use it. There was one tabletop fan to cool the entire room, which wasn’t very effective either. However, the bed was comfy, there was plenty of plug sockets, and you could see the car park from the room so you’re able to keep an eye on your car (also free parking which is always a bonus!). Of course it’s a budget hotel so you don’t expect much overall, but for what we received you’d expect to only pay £30 or so for the state of things.

The hotel itself was fine. We were lucky to have an air conditioned room which was very welcomed. There are no lifts which is a bit of a pain when carrying luggage. The service and cleanliness in the hotel itself was fine but the food, especially breakfast was a real problem. The restaurant is woefully understaffed and although the staff that were there worked hard, there just weren’t enough of them and evening wait times were huge. Even just to get a drink! We paid for breakfast for both mornings of our stay but then didn’t actually get to have it on the first morning as there was no chef! We did manage to get a breakfast on the second morning but they were understaffed yet again and we got it late, having to throw it down and leave rather than enjoy it. The staff that they had were lovely, there just weren’t enough of them to provide a service.

Amazing staff, well kept hotel , very clean and very high standards here, staff are well trained and courteous as well as polite and friendly.

Decent room, friendly. helpful staff, a good place to stop overnight on both our outward and homeward bound journeys. The staff at the restaurant next door were also friendly and helpful, but we didn't enjoy breakfast on our outward stop, so shan't bother eating it this time. I do have a gripe about the rather foolhardy decision to remove the vending machine that sold water, and, I think fruit juice, if I remember correctly. The only option now just sells Fanta, Cola or Lucozade, and poor quality snacks. Not everyone wants the sweet, sticky, unhealthy choices, and my opinion of overall management (because I doubt it was local staff) has now plummeted. To remove completely the healthier options turns a 'premier' Inn into something slightly below average, and I hope people will object loudly until the better option is replaced.

The room was very dusty, the room was for 2 people, only one towel and had to ask for toilet paper, the dispenser was practically empty