Capri by Fraser Brisbane: отзывы

Ответ от объекта размещения: Dear Guest,Thank you for your review. We are pleased to hear you found the hotel clean and appreciated the convenience of the in-room amenities. Your feedback is valued, and we hope to welcome you back for another comfortable stay.Best regards,TobiasOperations Manager

Ответ от объекта размещения: Dear Guest, We’re grateful for your high scores and wonderful feedback and are glad your visit went smoothly. Your recognition motivates our team to continue delivering quality service. We cannot wait to welcome you again. Kind Regards, Tobias Operations Manager

Ответ от объекта размещения: Dear Guest,Thank you for sharing your detailed feedback. We’re glad you enjoyed our central location and appreciated the convenience of our laundry facilities and leisure amenities, such as the pool, sauna, and steam room.I’m sorry to hear that your experience fell short in some areas. Your comments regarding the water pressure and the responsiveness to requests left in trip.com are concerning, and we’ll address these issues with our team to ensure they are resolved. Additionally, we’ll work on improving how we communicate the available facilities so that all guests can take full advantage of what we offer.Your feedback is invaluable, and we’ll use it to make improvements. We hope to have the opportunity to welcome you back and provide a more seamless and enjoyable experience.Best regards,TobiasOperations Manager

Ответ от объекта размещения: Dear Guest, Thank you for taking the time to share your great feedback. I am pleased to hear you enjoyed our leisure amenities as much as our in-room ones and we look forward to your next stay. Kind Regards, Tobias Operations Manager

Ответ от объекта размещения: Dear Qier82, Thank you for taking the time to share your review and for your kind recommendation. We look forward welcoming you again in the not-so-distant future. Kind Regards, Tobias Operations Manager

Ответ от объекта размещения: Dear Glen,Thank you for taking the time to share your review of Capri by Fraser Brisbane. I am sorry to hear that we did not meet your expectations on this occasion.I appreciate your feedback regarding the locker cabinets. We acknowledge that 3 out of our 10 lockers in the male change room are still awaiting parts for repair. Please rest assured that we are working to expedite the repair of these lockers. Capri by Fraser Brisbane has reached its 9th year, and we recognize the need for more attention to our furniture and fixtures. Management has a plan in place to gradually refresh and restore these elements.We hope to welcome you back in the future for a more comfortable stay.Best regards,AJFront Office Manager

Ответ от объекта размещения: Dear Cheryl, Thank you for staying at Capri by Fraser, Brisbane and for taking the time to share your kind feedback. I am pleased to hear you enjoyed your stay and we look forward to the chance to welcome you again. Warm Regards, Tobias Operations Manager

Ответ от объекта размещения: Dear Guest, I am pleased to hear you enjoyed your stay with us at Capri by Fraser, Brisbane. Thank you very much for taking the time to share your feedback. Particularly, regarding the friendly level of service provided by our team, as well as our prime location in the heart of the Brisbane CBD. We look forward welcoming you back to the hotel soon. Best regards, Tobias Operations Manager

Ответ от объекта размещения: Dear thita_maiii, I am delighted to hear we were able to make your special occasion even more memorable. Thank you for choosing Capri and for taking the time to share your review. We look forward welcoming you again.Kind Regards,TobiasOperations Manager

Ответ от объекта размещения: Dear Little Bambi, It is great to hear you enjoyed your time with us. Thank you for sharing your great review. We look forward to the chance to welcome you again. Kind Regards, Tobias Operations Manager

Ответ от объекта размещения: Dear Ray,Thank you for taking the time to share your feedback. I'm pleased to hear that we met your expectations during your third stay with us.I appreciate your comments regarding the pool temperature. Our standard is to maintain it between 25-27 degrees, and we will monitor it closely to ensure it stays within that range.We look forward to welcoming you back to the hotel soon.Best regards,AJ

Ответ от объекта размещения: Dear Guest,Thank you very much for taking the time to share your review of Capri by Fraser Brisbane. I am pleased to hear that our team was able to assist you promptly with the remote control.We hope to welcome you back to the hotel soon.Bets regards,AJ

Ответ от объекта размещения: Dear Sir/ Madam,Thank you for sharing your experience with us. I’m genuinely sorry to hear about the condition of your initial room and that our efforts to make things right fell short. Cleanliness is of utmost importance to us, and I regret that we did not meet our own standards during your stay.Your feedback has been shared with our housekeeping team to ensure a thorough review of our procedures. We want every guest to feel comfortable and welcome, and I apologize that we missed the mark for you.Thank you once again for bringing this to our attention, and I hope we can regain your trust in the future.Best regards,AJ