Отзывы об отеле Mantra Midtown Brisbane

В прошлом месяце я отлично провел здесь свой первый визит, но на этот раз, похоже, мои предчувствия о судьбе человечества сбылись. Свет на кухне включается и выключается по своему усмотрению, а стиральная машина производит обильную пену без моющего средства, обеспечивая чистоту даже без ополаскивания. Мне удалось совместить лучшее из обоих миров – ещё одно чудо! Единственный недостаток – Wi-Fi, который постоянно обрывается, из-за чего мне пришлось, несмотря на дождь, искать Wi-Fi, чтобы опубликовать этот отзыв.

Bathroom clean. Coffee table still dirty. Mattress protector yellow stains. Pillows, pliiow cases, sheets & doona stunk of unwashed humans. Carpet stains everywhere. Location great. Cheap parking. Friendly service at desk.

Great location. All ammenities closed due to cyclone. Friendly front of house staff made such a difference :)

Concierge was professional, checking in and out was seamless. The building itself was clean, well-kept and it's evident that money is being spent. New carpets in the room and a few lovely little touches that felt very personal. No noisy neighbours, which by looks attracted the more business type individuals, professional guests. Bed was very comfy. At night the city skyline view from the apartment was great! The pool was clean, and the areas were tidy. We also saw staff doing their cleaning rounds at various locations. No space was crowded and were lucky to bump into another guest using the amenities. We were the only people using the pool, which was heated. Charlotte Streets' location itself is truly unmatched, on your doorstep there are restaurants, coffee shops, wine bars and convenient store. Should you venture further you are only 1 or 2 minute’s walk from Queen Street, but chances are you'll be distracted from all the other restaurants and shops on route. Botanical Gardens, Queens Wharf, South Bank and Story Bridge is an enjoyable walk away. Being central to everything is just brilliant. The city doesn't switch off and is a real pleasure to experience. Thank you to Mantra Midtown.

Stayed there for business. Hotel is well located but absolutely filthy with I am guessing close to zero maintenance done over the years. Rotting and mouldy food between couch cushions, un vaccines carpet, stained carpet. Food spalter in microwave, cracks in bathroom Sink, Downlight not working in kitchen and worst of all… cigarette smell (unsure if from room or connected air conditioning). Bed and mattress was old and sinking in middle. Clear lack of basic cleaning and maintenance.

Overall good experience, good sleep quality. This is a no nonsense stay but the apartment/room is spacious, the price is competitive and everything is clean and working. Only downside is/was the actual rooms do not resemble the pictures on the website/booking page at all - the website displays bright and white decorated rooms. The apartment I stayed in was a bit dark and gloomy, with dark green and brown decoration rather then white/red and black as on the pictures... With limited natural light coming in, it all feels a bit dark.

Perfectly clean, perfect layout, super comfy bed and excellent Pillows, excellent washer and dryer and dishwasher, lovely balcony, large wardrobe space, lots of storage space, perfect location so close to everything, very friendly and helpful staff, requested a late checkout which was granted. The shower pressure is not terrific but that is the only constructive comment to make. Fantastic stay

Really wanted to give an 8 or more as location was really good…. However the following made it a 4 at best. 1) not welcomed as an Accor member 2) no feee welcome drinks as mentioned, just a bottle of water 3) emailed regarding loud music on first two nights that kept my family up all night - respond was they would contact me after my holiday, still no response 4) one of two lifts broken on day one, still not fixed on day 4

I had booked the room for 7 nights as I was in Brisbane for professional training course. I arrived in early evening (5pm) only to find there were no lights or a lamp in the lounge room where I could sit and read materials. It was very dark. The staff were very helpful, but said I'd probably have to move to another room and also took a photo of my materials to encourage management to buy a lamp. In the evening when I went to sleep, there were no curtains in part of the bedroom - the street lights were coming in very brightly into my room making it very difficult to sleep. In the morning, I went to start cooking some breakfast only to find there were no pots or pans in the kitchen for me to do this. The phone to the reception was also not working so that I could get someone to drop the kitchen items off despite me dialling the number. This is really not good service. If I can't sleep, eat, or read, then what was the point of the hotel apartment??? In the morning when I checked out, I was informed a payment would be made - but I insisted that this needed to be in writing as I was walking out without any correspondence or payment receipt. The process was laborious - they said it could take up to 2 weeks for approval and bank transfer. I had to call a few times to ensure that this was done as I was now needing to find a new place to say AND be out of financial pocket. This refund should have been done On the Spot - like other professional hotels would do. I also was charged $250 for a night's stay - just a horrible experience. The staff were very nice to deal with and did the best they could. But senior management need to look at the facilities they have promised guests, and ensure it is of the standard they have advertised. It's not good enough.

Zachery and Dion on the front desk provided service 'above and beyond' exceptional. Help with luggage and locations saved us heaps of time on a very tight writing schedule. We chjoose a 2-bedroom to use the 2nd for equipment holding, and the apartment was compactr, clean and afforded a nice balcony view towards the 'London Eye' part of town. Parking has alwaays been a challenge for us, but with the underground parking provided we were free to enter and exit as we needed with the room key fob. Clean and well-located. Well done on the part of the staff and team.

I love staying at Mantra Midtown because they always make an extra effort. A staff member called me a few days before my stay to see if I needed a carpark and if I needed anything else organised during my stay. There was a personalised handwritten card in my room with a welcome gift of water, juice and snacks. The Duty Manager Zac welcomed me with a smile and looked after me during my three day stay for work. I spoke with Zac to tell him that my room did not have a hairdryer, and he personally delivered a brand new one to my room within 10 minutes. I had trouble with the smart TV in my room and he organised for that to be solved while I was out. Thank you very much Zac and other staff.

Hotel in good location. Staff very wonderful to help with stay whilst partner in hospital. As Accor member received great room upgrade. Has good gym and pool area. However did not time to use all of these area. Room has nice balcony looking towards Brisbane river. Would love to staff again

We stayed in apartment 1001 recently for a business trip. The beds were comfortable and we had everything we needed but the apartments are poorly sealed so it was quite noisy with a draught at night time. The unit was in need of carpet cleaning and the sliding door to the ensuite bathroom needed repair. We didn't use the kitchen facilities so can't comment on that. I would stay again if the price was right but it wouldn't be my preferred accommodation.

The efficiency was fine. It is hard to find a washer and dryer in Australia so that was great to have one in the room. The hallway carpet needs to be replaced as it has a strong chemical smell that set off allergies. The staff was very helpful and friendly.